Kia of Carson - Service Center

I strongly advise against using Kia Carson for vehicle service. When I dropped off my Kia Niro for a battery replacement, the dealership left my car unlocked in an unsecured outdoor lot having it exposed service. When I dropped off my Kia Niro for a battery replacement, the dealership left my car unlocked in an unsecured outdoor lot having it exposed to get burglarized by transients camping under the nearby 405 freeway bridge right next to it. I expect my vehicle to be secure when I pay for professional service.This basic security lapse is unacceptable! Service Advisor Vanessa Espinoza insisted my failing battery wasn’t under warranty and quoted me $900 out of pocket, despite me insisting that the battery replacement is under warranty. The technician’s "diagnostic"—which I suspect was never properly performed—concluded my battery was fine. After three days in their care, I was told my car was in “perfect condition,” only to have the battery correctly diagnosed and replaced under warranty in under three hours at Kia Cerritos. When I escalated my concerns to Manager Cesar Arzate, he was dismissive and provided no assistance. Between the security failure, misleading warranty information, inadequate diagnostics, and unresponsive management, Kia Carson falls far below the standard of competent, trustworthy service. If you value your vehicle’s safety and expect honest, efficient service, I recommend you take your business elsewhere.They have no business being open to the public! They are Horrible!!! More

Thank you, Kia for your continuous good service. And one of many outstanding emplease Yuri sanchez And one of many outstanding emplease Yuri sanchez More

Christina was great. She explained the process,asked what I needed and set up my requests accurately. Everything was perfect. Told me that any questions on Kia end would She explained the process,asked what I needed and set up my requests accurately. Everything was perfect. Told me that any questions on Kia end would text me which is what they did and notified me when ready for pickup. More

Kia Of Carson is super clean and have the most welcoming employees. On top of having amazing car selections. employees. On top of having amazing car selections. More

Thank you for all your help! I will definitely be returning for my next scheduled service. I will definitely be returning for my next scheduled service. More

had my car serviced and worked with Johnny - super friendly and helpful - will ask for him on my next visit. friendly and helpful - will ask for him on my next visit. More

Thank you Angel for making my visit a smooth & easy one! Kia of Carson is my to go place for all of my Kia service needs Kia of Carson is my to go place for all of my Kia service needs More

Thank you for the fast service! I appreciate kia of Carson washing my vehicle as well! I appreciate kia of Carson washing my vehicle as well! More

This dealership is nicer than most I’ve visited. Like that they use sunbit because it gives me options for payment Like that they use sunbit because it gives me options for payment More

Davonna Sutton reminded me of what excellent customer service looks like. She was professional, knowledgeable, and extremely kind. She saw me as more than another number; she saw me as a real person. I d service looks like. She was professional, knowledgeable, and extremely kind. She saw me as more than another number; she saw me as a real person. I did not receive the most fantastic news about repairs I was told I needed, but she went above and beyond to ensure my questions were answered. If it were not for Ms. Sutton, I would not have felt so cared for. As a loyal Kia customer for over 10 years, all customers should receive this level of customer service. More