Kia of Cleveland

we had a great experience at kia of cleveland our sales man Kenton Baggett was great to deal with and very helpful with us buying a new car would go there again man Kenton Baggett was great to deal with and very helpful with us buying a new car would go there again More

We are really pleased with Kia of Cleveland and their sales team/finance team. Our salesman Kolby Duckett was top notch. He is very professional and knowledgeable of all the vehicles on the lot. Car Buyi sales team/finance team. Our salesman Kolby Duckett was top notch. He is very professional and knowledgeable of all the vehicles on the lot. Car Buying is exhausting but working with Kolby felt like working with a friend. He worked really hard on our behalf with finance as well. We are also thankful for the finance team for working hard on our behalf so we could drive away in a vehicle that fits our growing family and doesn’t sting too badly when the payment comes due. If you aren’t sure who to use, Kolby is 100% your guy. More

Extraordinary customer service from initial contact to purchase of vehicle. Money mgrs Majdi Awad and Brandon Morgan, who takes service to a whole new level. Sales mgrs Brandon Atkins and Kenton Bagger. purchase of vehicle. Money mgrs Majdi Awad and Brandon Morgan, who takes service to a whole new level. Sales mgrs Brandon Atkins and Kenton Bagger. Sales team making sure we were cared for as we looked (didn't get all names), Glenn stopping to help with specific directions and last but not least our great sales person Kolby Duckett...I expect good customer service but this group, to a person, make you feel like everyone is focused on your vehicle needs, all the way through. Great experience! More

Kia of Cleveland helped my wife and myself buy 2 New Kia's in one day. Kolby "Duck" Duckett was our sales rep. We never felt any pressure to buy or settle for less car than we wanted. The finance team a Kia's in one day. Kolby "Duck" Duckett was our sales rep. We never felt any pressure to buy or settle for less car than we wanted. The finance team and General Manager worked with us on financing until we created a deal that fit. They listened to our needs and adapted accordingly. We drove home with a 2021 Seltos S in Mars Orange and a 2021 Soul S in Gravity Gray. Very happy with both cars. Thanks Duck, MajD and General Manager for making us feel valued and worth taking time to deal. Not an old school dealership but one that operates on old school principals. Make the customer feel welcome, valued, important, work the deal the customer can afford and go home satisfied with the car they bought . We highly recommend this dealership. More

Such a good experience. Kolby really took the time to help with my options! 10 outta 10 recommend help with my options! 10 outta 10 recommend More

Came to look at Toyota (thank goodness didn’t have to drive far from my hometown) the tires were cracked and looked dry rotted to be a 2016, soon as the salesperson started the car check engine light was drive far from my hometown) the tires were cracked and looked dry rotted to be a 2016, soon as the salesperson started the car check engine light was on as well as trac off light was on, black sut came out of exhaust. Horrible first impression didnt even want to drive the car because the check engine light was blamed on running it out of gas by the manager... not a very good Competent manager if you ask me. To say none the lease when you first drive up they were blaring music and very u professional first impression. Let’s just say I went 2.5 miles down the road for a few more thousand dollars and bought a brand new better Toyota SUV where professionalism staff were. More

Great overall experience My family was looking for either a late model/low mileage minivan to help get around town and back and forth on longer car trips. My wife, who is the My family was looking for either a late model/low mileage minivan to help get around town and back and forth on longer car trips. My wife, who is the primary driver, was also interested in looking at the mid-sized SUV options. I am so glad that we looked into Kia of Cleveland. Chase Perry was eager to show us a few options with the Sedona but also had a 2020 Sorento available. In the midst of the COVID-19 pandemic, the in-person experience in the dealership was good and we didn't feel pressured by the sales staff. We were glad to buy the Sorento and have enjoyed the ride, the value, and the peace of mind the Kia warranty offers. I'd strongly recommend Kia of Cleveland! More

Purchased a new Telluride We purchased a Kia Telluride from Kia of Cleveland. We stopped to test drive a Telluride, and Kenton Baggett was the first person we met when pulled i We purchased a Kia Telluride from Kia of Cleveland. We stopped to test drive a Telluride, and Kenton Baggett was the first person we met when pulled into the dealership. He was a new sales person, and was very pleasant and easy to work with. If there was something he could not answer, he got an answer for us. They did not have one on the lot that we wanted. Before we even got home from the dealership, he contacted us with one that was coming in the next week that fit what we were looking for. He made a painful process more enjoyable. More

Definitely a cut above Purchased two vehicles from them in the past, traded one in for a new 2020 sportage. Casey Roach was knowledgeable and made the buying process smooth Purchased two vehicles from them in the past, traded one in for a new 2020 sportage. Casey Roach was knowledgeable and made the buying process smooth and stress free. As we negotiated prices, at one point Brandon, a member of the finance team, just cut to the chase and said 'OK what do you want to pay for it?" So I told him - and he simply said "OK, and we wrote the sales order up under my proposed terms. What really impressed me was that after all was said and done, and I needed to transfer my personal belongings from my trade, it was night and pouring rain outside ! Casey went to help me move my stuff, and stayed the whole time until it was done, even showed me all the features of the new car, as well as erased my contacts in the old car for my privacy, Thanks Casey ! They are, and always will be my go-to dealership for all my sales and service. All reviews need a balance, so if I have anything to say for improvement, this is on the customer, not the dealership - review your insurance policy and see what features may already be included so you don't double-buy when you are adding your warranties and additional coverage. Happy customer, Roman Andrushka, Cleveland, TN More