Kia of Cleveland

Great overall experience My family was looking for either a late model/low mileage minivan to help get around town and back and forth on longer car trips. My wife, who is the My family was looking for either a late model/low mileage minivan to help get around town and back and forth on longer car trips. My wife, who is the primary driver, was also interested in looking at the mid-sized SUV options. I am so glad that we looked into Kia of Cleveland. Chase Perry was eager to show us a few options with the Sedona but also had a 2020 Sorento available. In the midst of the COVID-19 pandemic, the in-person experience in the dealership was good and we didn't feel pressured by the sales staff. We were glad to buy the Sorento and have enjoyed the ride, the value, and the peace of mind the Kia warranty offers. I'd strongly recommend Kia of Cleveland! More

Purchased a new Telluride We purchased a Kia Telluride from Kia of Cleveland. We stopped to test drive a Telluride, and Kenton Baggett was the first person we met when pulled i We purchased a Kia Telluride from Kia of Cleveland. We stopped to test drive a Telluride, and Kenton Baggett was the first person we met when pulled into the dealership. He was a new sales person, and was very pleasant and easy to work with. If there was something he could not answer, he got an answer for us. They did not have one on the lot that we wanted. Before we even got home from the dealership, he contacted us with one that was coming in the next week that fit what we were looking for. He made a painful process more enjoyable. More

Definitely a cut above Purchased two vehicles from them in the past, traded one in for a new 2020 sportage. Casey Roach was knowledgeable and made the buying process smooth Purchased two vehicles from them in the past, traded one in for a new 2020 sportage. Casey Roach was knowledgeable and made the buying process smooth and stress free. As we negotiated prices, at one point Brandon, a member of the finance team, just cut to the chase and said 'OK what do you want to pay for it?" So I told him - and he simply said "OK, and we wrote the sales order up under my proposed terms. What really impressed me was that after all was said and done, and I needed to transfer my personal belongings from my trade, it was night and pouring rain outside ! Casey went to help me move my stuff, and stayed the whole time until it was done, even showed me all the features of the new car, as well as erased my contacts in the old car for my privacy, Thanks Casey ! They are, and always will be my go-to dealership for all my sales and service. All reviews need a balance, so if I have anything to say for improvement, this is on the customer, not the dealership - review your insurance policy and see what features may already be included so you don't double-buy when you are adding your warranties and additional coverage. Happy customer, Roman Andrushka, Cleveland, TN More

My husband & I had been looking for another car. Again, we were ONLY looking! But, this salesperson came out talking to us & he was the # 1 stunner! Jordan Ankey:) As we walked around the lot talking about we were ONLY looking! But, this salesperson came out talking to us & he was the # 1 stunner! Jordan Ankey:) As we walked around the lot talking about cars..we knew HE was our salesperson! He was a teacher, because he told us the abilities about the car and he was a comedian! The both of us spoke on how students in school used to mess with our names! My name is Treva & they called me golden retreva in school! He told us the students messed with him also, about his last name, Ankey! That got us! We are a laughing family & Jordan's since of humor, stole us! I would prefer anyone to go look & buy a car(s) @ Kia of Cleveland..So if you're looking for a car a go to KOC & ask for Jordan Ankey! He's the #1 stunner!lol More

DON'T BUY A CAR HERE!! THEY DON'T STAND BEHIND THEM!! I purchased a used car from them in March 2019 with full assurance that it was safe & completely serviced & ready to go. Now in September 2019 I'm a w I purchased a used car from them in March 2019 with full assurance that it was safe & completely serviced & ready to go. Now in September 2019 I'm a women in her 50's stuck alone on the side of I-75. I was left on hold for over 25 minutes before a service person got on the phone to talk w/me!!! The car had to be towed to the dealership where they assured me they would make it right. They called the next day and confirmed that there was NO OIL in the engine whatsoever!!! AND admitted that no leak could be found. Thus - either they never put enough oil in it before sending it home with us or this had extreme engine problems. I'm not a mechanic but my husband has worked on cars & trucks for nearly 30 years, He came with me to meet with the GM, John Davis, John was very friendly and listened and re-assured that they would "Make it right." We decided to trade in the car because my husband didn't want me stuck on I-75 ever again. After looking at several autos & driving some we found one we REALLY liked and John Davis spoke w/us again & said they would make the numbers work AND give us 3 days after the sale to make sure we loved it. The finance guy Brandon, drug his feet and made up excuses about not knowing the TVFCU guidelines. Thus, we were forced to go home w/o the car. Called 9:36 am and 10:08 am the next morning & re-confirmed we wanted the car and would be there after I got off work. I already had a pre-approval certificate from my credit union. That very day they sold the car to someone else before I could get off work & go there!!! DON'T BUY A CAR HERE - GO ELSEWHERE!! More

Quick and easy purchase! Was looking for a cheaper truck and they had what I was looking for in stock. Jonathan Cotten worked to get me a great cash deal and Majdi made the pa Was looking for a cheaper truck and they had what I was looking for in stock. Jonathan Cotten worked to get me a great cash deal and Majdi made the paperwork easy. Would recommend them to anyone! More

2017 Sorento has a hesitation upon acceleration. Our 2017 has a hesitation upon acceleration issue. The dealership told us several times that they were waiting to hear from Kia about any software upd Our 2017 has a hesitation upon acceleration issue. The dealership told us several times that they were waiting to hear from Kia about any software updates to fix it and would let us know. When I finally contacted Kia Consumer Affairs about it, I was told that the dealership had already attempted to fix it with software updates prior to our purchase. This was not disclosed to us and the hesitation or shift issue is still there. So the Kia of Cleveland dealership has now decided to call it a characteristic of the Sorento and closed out the service call. I filed a complaint today with the BBB, as this is not satisfactory in a new car. It may very well cost me dearly when I am ready to trade or sell the car and the potential buyer notes the hesitation or "miss", or jerking sensation upon acceleration. More

Great sales team Thank you to Jonathan Cotton for being so patient and helpful to my undecided husband on a used vehicle. He help us with all the knowledge he knew abo Thank you to Jonathan Cotton for being so patient and helpful to my undecided husband on a used vehicle. He help us with all the knowledge he knew about the car and it was a great vehicle for our son. Thank you Trenia Pugh. More

Great Experience with Helpful Staff Our agent, Jon Cotton was extremely helpful. We had found the vehicle we were looking for online. When we arrived, he met with us, and helped us t Our agent, Jon Cotton was extremely helpful. We had found the vehicle we were looking for online. When we arrived, he met with us, and helped us through the process quickly and efficiently! More

Rude and Horrible Customer Service Drove 2 hours to look at a jeep. Listed at 22890. They were not willing to negotiate the price which was fine so I told them I wanted to think about Drove 2 hours to look at a jeep. Listed at 22890. They were not willing to negotiate the price which was fine so I told them I wanted to think about it. Afterwards the sales manager proceeded to come outside ask a few questions then after tore the quote paper in front of us and said "I'd hate to know I drove 2 hours to not buy a car". Absolutely rude and uncalled for. We will never recommend this so called "dealership" to anyone. More