Kia of Columbia

Overall, pretty terrible experience. Placed a custom order and was told it would be 30-45 days. After 5 months the vehicle came in. Very little communication during that 5 months. After Placed a custom order and was told it would be 30-45 days. After 5 months the vehicle came in. Very little communication during that 5 months. After it arrived, I was told none of the options were added to it. The dealership was aware that no options were added at the time they placed the order but never made me aware. I needed a week before I could pick up the vehicle and they initially told me they couldn't wait that long. I had to call the sales manager to get them to hold it for 1 week. After purchasing, I realized they didn't apply my $1,000 deposit to the overall price. No big deal if they would have easily refunded it. I had to argue with them and explain how much my vehicle was before they would refund. Unfortunately, we needed the vehicle and couldn't wait any longer. Will not be purchasing from Kia of Columbia again. More

Special mention to Novy Foland of Kia of Columbia for an amazing car-buying experience. I'm an out-of-state buyer and KOC made accommodations to complete the entire transaction remotely. Novy made sure to k amazing car-buying experience. I'm an out-of-state buyer and KOC made accommodations to complete the entire transaction remotely. Novy made sure to keep in touch and inform me of delivery ETAs for my factory-ordered vehicle. He answered ALL the questions I had and left me as a customer for life. I'll definitely be back for my next Kia. Till next time, Novy! More

We love our new Kia Telluride! Novy is a great salesman. Nice customer experience at Kia. Novy is a great salesman. Nice customer experience at Kia. More

He was everything I could have dreamed of as a cars sales man. Novy made sure I knew and was comfortable with my purchase. If I want another car I will always go back to kia of Columbia because of Novy! man. Novy made sure I knew and was comfortable with my purchase. If I want another car I will always go back to kia of Columbia because of Novy! More

Terrible experience with the service department. Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explici Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explicitly indicates no charge. Very rude staff interaction. More

Novy was very professional, knowledgeable and helped us smoothly transition into a new car! Thank you Novy! smoothly transition into a new car! Thank you Novy! More

Novy was great to work with and really listened to what we needed in a car while respecting our budget. He made buying this car an enjoyable, stress-free experience! we needed in a car while respecting our budget. He made buying this car an enjoyable, stress-free experience! More

It was a pleasure to work with Novy and everyone was so friendly! I’m glad I bought from KIA friendly! I’m glad I bought from KIA More

Novy is wonderful to work with and has assisted us in last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! More

Everyone at Kia of Columbia was very welcoming and happy to help us with our purchase. We were knew we were in good hands. to help us with our purchase. We were knew we were in good hands. More