Kia of Everett - Service Center

I have very good experience with Kia of Everett, especially with Nadia for very good costumer that she is. THANKS!!! especially with Nadia for very good costumer that she is. THANKS!!! More

Nick did a great job! Greeted me when I came in, and was able to take care of what I needed! Greeted me when I came in, and was able to take care of what I needed! More

My experience at the Kia Everett service station left much to be desired. I brought in my 2023 Kia Sorento, still under warranty, to address a fogged headlamp on the driver's side. Despite expecting a st much to be desired. I brought in my 2023 Kia Sorento, still under warranty, to address a fogged headlamp on the driver's side. Despite expecting a straightforward fix, I was informed that the replacement of the headlamp panel, costing around $3000, wouldn't be covered by the warranty. The reason? Allegedly, damage caused by an external object like a stone doesn't qualify. I pressed the representative for clarification, as there were no visible signs of impact, but received no satisfactory explanation. Despite promises of follow-up, my inquiries were met with silence, with no returned calls despite multiple attempts. Frustrated by the lack of communication and assistance, I reached out to other Kia service centers in Shoreline, Tacoma, and Kirkland, all of which assured me the repair would indeed be covered under warranty. Ultimately, I took my car to the Tacoma (Fife) service station, where they promptly addressed the issue at no cost to me. It's baffling that while warranties are typically backed by the parent company, this service center (Kia of Everett) seemed hesitant to honor it. The poor communication and reluctance to uphold warranty commitments were deeply disappointing. More

Great customer service. I always feel welcomed by the service team. They do a good job of keeping me informed of the progress of service and repairs. I always feel welcomed by the service team. They do a good job of keeping me informed of the progress of service and repairs. More

Seven months later They are still treating me like the best. Always willing to help with any questions. best. Always willing to help with any questions. More

Great customer Service, way better then my previous experience. Everything was explained and was very clear of the parts i needed experience. Everything was explained and was very clear of the parts i needed More

Got me in quicker than any other Kia service in my area. Courteous staff. Had the parts needed in stock. Courteous staff. Had the parts needed in stock. More