Erik Lett

7/5 STARS. Yeah, I said seven. My 2026 Kia EV6 came in with a passenger window that had officially decided it was done participating in society. Enter Mor Yeah, I said seven. My 2026 Kia EV6 came in with a passenger window that had officially decided it was done participating in society. Enter Morgan Keeten. This man was smooth. 😏 Great communication, kept me updated, handled everything, and somehow made dealing with a burnt-out window motor feel almost… enjoyable. Morgan had my EV6 taken care of and back where she belongs without the usual service-department headache. Professional? Absolutely. Easy to work with? 100%. Would I trust him with my EV6 again? Take the keys, Morgan. 🔑🔥 Five stars isn’t enough. Morgan gets 7/5 and a firm handshake that lasts just slightly too long. If you’re taking your Kia in for service, ask for Morgan Keeten. The man knows how to treat you right. More

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Got me in at the last moment and then out that afternoon! Great job all around! Great job all around! More

by Lee.Stevens.5 Verified Customer Verified Customer

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Good people good stuff god bless them and all thanx for the translate girl that she talk in Arabic thanks for her to help me translate the translate girl that she talk in Arabic thanks for her to help me translate More

by Ragheed Verified Customer Verified Customer

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Morgan and Nadia are the best service advisors I’ve had the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got po the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got positive, customer-focused attitudes. I leave happier each time I visit after speaking with them. More

by Jacob Verified Customer Verified Customer

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Service Manager not honoring warranty for broken USB housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online, that the internal housing for the port is known to fail on the 2023 Kia Sorento hybrid model. Also didn't provide me with written denial of why the warranty is not being honored, only a verbal. Morgan originally stated it would take up to 48 hours to confirm whether warranty covered replacing housing, then still tried to charge me $200 for diagnosis. When I pushed back and asked to speak to the manager suddenly I would get an answer right away. This was a very disappointing interaction. Expected better service based on other reviews, My warranty covers this, and thwy are not honoring it. More

by rpeffster Verified Customer Verified Customer

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KIA of Everett's facilities are always clean and well-maintained. All the staff are friendly, knowledgeable, and attentive to my concerns. I would highly recommend all of their services. well-maintained. All the staff are friendly, knowledgeable, and attentive to my concerns. I would highly recommend all of their services. More

by frederickptrs Verified Customer Verified Customer

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Thank you KIA for detailed service and making my car safe fixing the recalls as you do. It’s greatly appreciated.. Quincy Jones always greets me when I come in. safe fixing the recalls as you do. It’s greatly appreciated.. Quincy Jones always greets me when I come in. More

by georgeann.gamble1 Verified Customer Verified Customer

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The Staff and technicians are easy to work with and keep in contact on the status of any repairs and recommendations. in contact on the status of any repairs and recommendations. More

by inovativedoor2001 Verified Customer Verified Customer

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Always a pleasure to deal with Kia of Everett. Usually I have Nadia in the Service Department handle all of my vehicle service needs for myself and family. Thank you for always making the visit no Usually I have Nadia in the Service Department handle all of my vehicle service needs for myself and family. Thank you for always making the visit not a bother and always provide me with the best service with a smile. I will be in soon to have a door ding repaired. I appreciate the environment and feel of this amazing dealership. I see why your ratings are so high on all of the sites to include the awards with the Seattle Times for being "The Best In The Pacific Northwest" of any new car dealership of any brand fir two years in a row. More

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No problem at all 💯percent great work and a wonderful team to work with thank you team to work with thank you More

by roberttdonhue375 Verified Customer Verified Customer

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