Erik Lett

Morgan and Nadia are the best service advisors I’ve had the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got po the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got positive, customer-focused attitudes. I leave happier each time I visit after speaking with them. More

by Jacob Verified Customer Verified Customer

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Service Manager not honoring warranty for broken USB housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online, that the internal housing for the port is known to fail on the 2023 Kia Sorento hybrid model. Also didn't provide me with written denial of why the warranty is not being honored, only a verbal. Morgan originally stated it would take up to 48 hours to confirm whether warranty covered replacing housing, then still tried to charge me $200 for diagnosis. When I pushed back and asked to speak to the manager suddenly I would get an answer right away. This was a very disappointing interaction. Expected better service based on other reviews, My warranty covers this, and thwy are not honoring it. More

by rpeffster Verified Customer Verified Customer

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KIA of Everett's facilities are always clean and well-maintained. All the staff are friendly, knowledgeable, and attentive to my concerns. I would highly recommend all of their services. well-maintained. All the staff are friendly, knowledgeable, and attentive to my concerns. I would highly recommend all of their services. More

by frederickptrs Verified Customer Verified Customer

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Thank you KIA for detailed service and making my car safe fixing the recalls as you do. It’s greatly appreciated.. Quincy Jones always greets me when I come in. safe fixing the recalls as you do. It’s greatly appreciated.. Quincy Jones always greets me when I come in. More

by georgeann.gamble1 Verified Customer Verified Customer

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The Staff and technicians are easy to work with and keep in contact on the status of any repairs and recommendations. in contact on the status of any repairs and recommendations. More

by inovativedoor2001 Verified Customer Verified Customer

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Always a pleasure to deal with Kia of Everett. Usually I have Nadia in the Service Department handle all of my vehicle service needs for myself and family. Thank you for always making the visit no Usually I have Nadia in the Service Department handle all of my vehicle service needs for myself and family. Thank you for always making the visit not a bother and always provide me with the best service with a smile. I will be in soon to have a door ding repaired. I appreciate the environment and feel of this amazing dealership. I see why your ratings are so high on all of the sites to include the awards with the Seattle Times for being "The Best In The Pacific Northwest" of any new car dealership of any brand fir two years in a row. More

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No problem at all 💯percent great work and a wonderful team to work with thank you team to work with thank you More

by roberttdonhue375 Verified Customer Verified Customer

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Morgan Keeten is great! Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. More

by kmr324 Verified Customer Verified Customer

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it was a happy experience when I brought my car to them. so kind and patient. perfect team, too. I highly recommend everyone should visit them. so kind and patient. perfect team, too. I highly recommend everyone should visit them. More

by husung_72 Verified Customer Verified Customer

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Excellent service! You guys were absolutely wonderful. I got my car in a few days. You guys were absolutely wonderful. I got my car in a few days. More

by bdavis116 Verified Customer Verified Customer

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