Kia of Frisco

My vehicle was ready on time after regular service. Everyone was pleasant and helpful No thanks Everyone was pleasant and helpful No thanks More

Originally took the car in for recall fix and an oil change while there. I was sent home and still saw recall notification on the app and called the service dept to confirm the recall fix was completed. change while there. I was sent home and still saw recall notification on the app and called the service dept to confirm the recall fix was completed. Discovered it was not. Was insured that if I brought back, they would address the issue. I had to follow up multiple times to get the next appointment for the recall fix. When the car was brought in for the recall fix, I was sent home with a loaner. The car sat in the lot for 4 days and I did not got any updates. When I called asking for an update, that is when they said they will get it done that day. Originally quoted few hour repair took me constantly having to reach out asking for updates. More

I was beyond impressed with the excellent service Bobby provided! From the moment I arrived, Bobby was incredibly welcoming, attentive, and professional. He went above and beyond to make sure everything wa provided! From the moment I arrived, Bobby was incredibly welcoming, attentive, and professional. He went above and beyond to make sure everything was taken care of and that I had a great experience. It’s not often you come across someone who genuinely takes pride in providing great service, but Bobby definitely does. His attention to detail and friendly attitude really stood out and made the entire experience that much better. I’ll definitely be coming back and would highly recommend Bobby to anyone looking for excellent service! More

If I could give 0 stars I would! Shady People and Money Hungry! I buy a car for my wife and at FIRST they were really helpful and got us into a car that we needed at a decent p Shady People and Money Hungry! I buy a car for my wife and at FIRST they were really helpful and got us into a car that we needed at a decent price for our incomes. Dream come true, right? Take the car home and the screen goes black. We call them up next day and it took multiple phone calls and complaints through a few days to finally take to a manager. Who do I get? A sells manager! Not even a service manager! He tells me that my wife can be at their building by 9am to get the car fixed and we will be out the door before 1:15pm. My wife gets there Friday morning and they tell her they can’t get her in till after 9am and may have to send the car to a Honda dealership. What is the point of helping us out and telling us that you want to make it right if this is how you treat your customers after they buy a car? Pathetic! More

Very disappointed. Came in for a recall and my check engine light came on after I scheduled the visit. Instead of running a diagnostic on it they had me schedule anothe Came in for a recall and my check engine light came on after I scheduled the visit. Instead of running a diagnostic on it they had me schedule another visit for a week later to see why it was on. I understand they may not have had time to fix the issue but at least look at it to make sure nothing major was going on with my car would have been nice. More

By far the worst ever. I have been left with no trust to come back. I have been left with no trust to come back. More

Initially service was great until we were waiting for a part to come in and the service department completely stopped contacting us. We reached out multiple times over a 2 day period and got 0 response and part to come in and the service department completely stopped contacting us. We reached out multiple times over a 2 day period and got 0 response and was unable to get in contact with anyone. We finally drove up to the dealership just to get an update and our car still wasn’t finished. No one reached out with any updates at all ever throughout the course of us waiting for the part. More

I brought my 2024 Kia Forte in for its scheduled 15,000-mile service. The service was completed, I paid more than $550, and I was handed the keys back with the understanding that the vehicle was rea 15,000-mile service. The service was completed, I paid more than $550, and I was handed the keys back with the understanding that the vehicle was ready and safe to drive. Approximately 30 seconds after leaving the dealership, just as I merged onto the highway, the vehicle suddenly lost power and multiple warning lights appeared. This created a potentially dangerous situation and forced me to return to the dealership immediately. I appreciate that the issue was repaired and that the service manager apologized. More importantly, though, I would like to understand how this happened and why the vehicle was not test-driven or otherwise verified before being returned to me. The manager mentioned that he sees similar issues two or three times each year, which makes me even more concerned about the process used to confirm that a vehicle is fully operational and safe before a customer leaves. I was also disappointed that no goodwill gesture or compensation was offered after this experience. My main concern is understanding what failed, what caused it, and what steps will be taken to prevent this from happening again. I hope Kia reviews this experience and provides a meaningful response. More

I had a very disappointing experience with Kia of Frisco. I was contacted by the dealership and specifically invited to come in on the same day(July 30) to complete the purchase and pick up a Kia Tellurid I was contacted by the dealership and specifically invited to come in on the same day(July 30) to complete the purchase and pick up a Kia Telluride that I was told was available. After I arrived, I was informed that the vehicle had already been sold. The sales team then assured me they had another Telluride matching my requirements that would arrive within 1–5 days. Based on that assurance, I signed a purchase agreement and paid a $1,000 deposit, believing the vehicle had been reserved for me. Five days later, instead of scheduling delivery, I was told that this second Telluride had also been sold or transferred to another dealer. After being invited to purchase a vehicle, signing a purchase agreement, and placing a deposit, I expected the dealership to reserve the vehicle or honor the agreed-upon pricing and terms on a comparable one. Although I was offered a refund of my deposit, the overall experience was frustrating and disappointing. I lost valuable time and was left without the vehicle I was expecting. At the same time I have similar offers negotiated from other dealers which are now expired because this mistake. Hope Kia of Frisco improves its inventory management, communication, and commitment to customers so others do not have a similar experience. Also hope this dealership provides a meaningful resolution for all the loss incurred to me More

Preston was great! Attentive, delivered on time to my satisfaction. Waiting area was clean and spacious. Attentive, delivered on time to my satisfaction. Waiting area was clean and spacious. More