Kia of Frisco

Larry Johnson, the Service Manager, is very honest and proactive about resolving customer concerns. His willingness to go the extra mile and his commitment to customer satisfaction are outstanding. I will proactive about resolving customer concerns. His willingness to go the extra mile and his commitment to customer satisfaction are outstanding. I will absolutely be returning because of him. Thank you, Larry! More

Very nice and clean. Staff is very nice. Always good to see Otis- the guy who sold us our car. Staff is very nice. Always good to see Otis- the guy who sold us our car. More

The service manager, Larry Johnson, is very honest and proactive about resolving customer concerns. His willingness to go the extra mile and his commitment to customer satisfaction are outstanding. I will proactive about resolving customer concerns. His willingness to go the extra mile and his commitment to customer satisfaction are outstanding. I will absolutely be returning because of him. Thank you, Larry! More

8:00 am appt. Car went back at noon. No call when finished. Went back at 3 pm and car was waiting Car went back at noon. No call when finished. Went back at 3 pm and car was waiting More

Everyone was very nice and kept us updated Very great experience for my first service experience for my first service More

Check engine light is on after one week of the service. I think the technician did something wrong I think the technician did something wrong More

My family and I had one of the most frustrating experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had to leave it at the dealership because it was already experiencing transmission problems. We still paid for the vehicle and insurance while it remained in the dealership’s possession, and we were provided with a loaner vehicle. Over the following weeks, we repeatedly called for updates. Nearly every time, we were placed on hold for long periods—often more than 10 minutes—before the call was disconnected or simply went unanswered. Getting any information about a vehicle we had already paid for became incredibly difficult. Eventually, a new Service Manager, Larry Johnson, contacted me and asked me to call him. When I did, instead of having a professional conversation, he immediately became angry and accused us of failing to bring the loaner vehicle in for a monthly inspection. This was the first time anyone had ever mentioned such a requirement. Had the dealership communicated this to us from the beginning—or even answered our calls—this situation could have been avoided. Although he later apologized, the way we were initially treated was completely unacceptable. After returning the loaner, we were told the Mercedes had been repaired and that the transmission issue had been resolved. My father picked up the SUV believing it was finally fixed. Just four days later, the vehicle broke down again and had to be towed back to the dealership. Now we are being told that the dealership has already spent enough money on the vehicle, that the matter is “out of their hands,” and that we need to pay another repair shop to diagnose and fix the problem ourselves. After selling us a vehicle that had major mechanical issues from day one and assuring us it had been repaired, this response is extremely disappointing. We understand that used vehicles can have problems, but what matters is how a dealership stands behind what they sell and how they treat their customers. Between the poor communication, the unprofessional customer service, and the refusal to take responsibility after the vehicle failed again just days after the supposed repair, we have completely lost confidence in Kia of Frisco. I hope management reviews this situation seriously and reaches out with a fair resolution. As things stand today, I cannot recommend doing business with this dealership. More

I was having wind noise on my new 2027 Telluride and the dealership worked with me extensively to troubleshoot the problem to get it fixed. It took multiple tries but they worked consistently to get to the dealership worked with me extensively to troubleshoot the problem to get it fixed. It took multiple tries but they worked consistently to get to the root cause and fix it asap. More

There has been an alert on the car that suggests that there could be an issue with the airbag. I called to discuss the issue with the service department and got a lot of idk if there was a serious issue there could be an issue with the airbag. I called to discuss the issue with the service department and got a lot of idk if there was a serious issue in case of an accident. As we have only 1 car, we needed a loaner. She said she would put us on the waiting list and we were number 25. Out of concern, we drove to the dealership where again we got a lot of Idk. We asked to verify that we were on the waiting list for a loaner and we were NOT! We were added and were now number 32!!!! As this is an airbag potential issue on a brand new car, and could be serious in case of an accident, we asked if this could be prioritized and were told NO! We left frustrated, disappointed and angry. More

Kind, fast, and helpful My experience at the dealership was great! Everyone was very kind while helping and helping. To talk to me and help was very fast as well. I loved the communication. was great! Everyone was very kind while helping and helping. To talk to me and help was very fast as well. I loved the communication. More