Kia of Huntington

ADDENDUM: Less than 24 hours after posting this review we were contacted by someone from Kia. They listened to what we had to say, and will pay half of the remaining car payments for my Honda. Given that we were contacted by someone from Kia. They listened to what we had to say, and will pay half of the remaining car payments for my Honda. Given that we were also at fault for not getting this part of the deal in writing, we thought this was fair. We very much appreciate Kia of Huntington reaching out and making sure we were satisfied. Love my Telluride but feel taken advantage of by the dealership. We were walking away from the deal, and the salesman asked what it would take for us to buy the car. I said if the monthly payment came down to what I was paying now I’d be in. Lo and behold, he was able to make this happen. Payment came down dramatically AND they were going to pay off my Honda lease. Score! Left in my new car. It’s now about two weeks later and we find out that Kia is NOT paying off my lease as stated. We Call our sales guy and he initially recalls that they’d pay off the lease. He’ll call us back. He calls back and says that it wasn’t in the agreement. Now I have double car payments until March. It’s our fault for not getting it in writing but we will NEVER buy from this dealership again. Talk about a bait and switch. More

The group at Kia of Huntington has been awesome. The worked really hard to find the car that I needed, and in this market, I got a great deal. Very grateful to them for their professionalism, hone The worked really hard to find the car that I needed, and in this market, I got a great deal. Very grateful to them for their professionalism, honesty, hard work and willingness to work with me. I've been shopping for a car for like three months, and hit road block after road block... until I went to Kia of Huntington. They found the right car, found it quickly, and really made it work. Very grateful! More

WE CALLED ;ATE AFTERNOON TO SEE IF A PARTICULAR MODEL WAS AVAILABLE. JACKIE SAID IT WAS. UPON MY ARRIVAL THE VERY NEXT MORNING, ASAD (SALES) INFORMED ME THEY HAD NO CARS AT ALL OF THAT MODEL, BUT HE HAD MORE AVAILABLE. JACKIE SAID IT WAS. UPON MY ARRIVAL THE VERY NEXT MORNING, ASAD (SALES) INFORMED ME THEY HAD NO CARS AT ALL OF THAT MODEL, BUT HE HAD MORE EXPENSIVE MODELS. HE TOLD ME HE WOULD CHECK INTO WHO TOLD ME IT WAS AVAILABLE. WHEN I SAW JACKIE WALK BY, I ASKED HER WHO SHE SPOKE TO THAT CONFIRMED THE CAR WAS AVAILABLE. SHE TOLD ME IT WAS ASAD. SO HE LIED. MANAGER MIKE WALKED OVER. I TOLD HIM THIS SOUNDS LIKE A BAIT & SWITCH (AN ILLEGAL TACTIC). HE ABRUPTLY INTERRUPTED ME SAYING "I GUESS YOU ARE NOT GOING TO DO BUSINESS WITH US", WALKED AWAY & IGNORED MY REQUEST FOR HIS LAST NAME. THE RECEPTIONIST ALSO REFUSED. KINDA STUPID SINCE EVERYONE'S NAMES ARE ON THEIR WEB SITE. I WOULD NEVER DO BUSINESS HERE. WORST CAR EXPERIENCE OF MY LIFE! A BYSTANDER OVERHEARD ALL OF THIS, SAYING HE WORKED FOR A DEALERSHIP HIMSELF & HE WOULD NEVER TREAT SOMEONE LIKE THEY TREATED ME. More

Great dealership, Excellent staff. and a nice selection of vehicles. Michael made deciding between buying or leasing easy. Both my wife and I both leased new vehicles this year. Highly and a nice selection of vehicles. Michael made deciding between buying or leasing easy. Both my wife and I both leased new vehicles this year. Highly recommended! More

This dealership parts department, Kenny in particular, is a joke. We ordered parts online and when we received the box, there was no packing paper inside the box and the box was torn open and 2 parts were mi a joke. We ordered parts online and when we received the box, there was no packing paper inside the box and the box was torn open and 2 parts were missing valued at almost $160. I just got off the phone with Kenny and he started yelling at me and saying this is the post office fault but had this box been packaged correctly, it would not have torn open. I asked him to just replace the 2 parts and he said "then we will be out the money". I responded by saying "we are already out the money" and he didn't care. Very poor customer service. I will take this further with Kia directly. BAD BAD CUSTOMER SERVICE. BEWARE EVERYONE. More

If I could give this dealership ZERO stars I would. After purchasing my car at the very end of December, on my way home (3 hour drive) I noticed that the car, a new Kia Sorento PHEV, was shaking. I ca After purchasing my car at the very end of December, on my way home (3 hour drive) I noticed that the car, a new Kia Sorento PHEV, was shaking. I called Peter the sales rep, and he mentioned that because I took the car on a warmer day, the tire pressure might be off, and try to adjust that when I get home. Fair enough. The shaking never stopped, even after a dozen different attempts to change tire pressure, rotate tires, rebalance tires, etc. I have over 20 calls to the dealership from the day I bought my car, and they kept saying "they were trying to help me". NO THEY WEREN'T. Buyer beware, once you walk off the lot, they will never treat you like a valued customer. I am disgusted by how this dealership turned their back on me. I had to pay $5,000 to get out of my lease, TWO MONTHS INTO IT, all while asking for a solution to the problem. Take your business elsewhere, you'll regret it if you don't. More

From the time I walked in to the time time I drove off with my car they were very friendly and helpful. It was a great experience. Jeff and the others made me comfortable and relaxed while everythinbg wa with my car they were very friendly and helpful. It was a great experience. Jeff and the others made me comfortable and relaxed while everythinbg was being handled. More

Literally the worst dealership experience I've ever had. I had decided to buy a new Kia and made a deposit to reserve the vehicle while waiting for my financing. But I later find out they had sold the vehic I had decided to buy a new Kia and made a deposit to reserve the vehicle while waiting for my financing. But I later find out they had sold the vehicle when I came back. So not only they dishonor the agreement, but also tried to keep the deposit money. They continued to avoid my phone calls, never called me back when I left a message. I had to go through my credit card company to get my money back. Also what ridiculous dealership charges that high of credit card surcharges. This should be going up to corporate. More