Kia of Huntington

I spent 5 hours to finalized a purchased, my sales person had me waiting while he was talking to other potential buyers. I purchased a 2021 Kia Sorento, after driving for 191 Miles the transmission failed. I had me waiting while he was talking to other potential buyers. I purchased a 2021 Kia Sorento, after driving for 191 Miles the transmission failed. I immediately call the dealer to my surprised my calls were ignored. When i finally got in touch my sales person said" its Saturday the service staff was unavailable". I was left stranded on a highway with a brand-new car with my 3 Months baby. I had to have the card taken to a closer kia dealer. So, I guess once you had signed and paid for your vehicle the attention and service go out the window. Please do not purchased from this dealer More

Pathetic excuse for customer service at the dealership. Go somewhere else! We arrived with the specific car identified from the online inventory and had to wait over 5 hours for them to get it from the w Go somewhere else! We arrived with the specific car identified from the online inventory and had to wait over 5 hours for them to get it from the warehouse "20 minutes away". After we agreed with terms at 1 hour in, they rarely acknowledged or communicated with us for the next 4 hours. Then, when it came time to pay the deposit they wouldn't accept an ACH or wire transfer? Of course because they took so long the bank branch was closed so we had to use a card and pay a processing fee. This should have been disclosed up front. The finance manager and sales person offered and promised to send the bill of sale and window sticker to the insurance company (which is normal practice), but have failed to do so despite numerous requests over the past few days which is jeopardizing our insurance coverage. Now they will not answer our calls and the manager refuses to speak with us. More

THIS PLACE IS A JOKE!! Nobody returns phone calls. I will never do business with these people. Be very careful and read reviews on this dealership before your make a purchase. Finance Manager, Anthony Macca never do business with these people. Be very careful and read reviews on this dealership before your make a purchase. Finance Manager, Anthony Macca is probably the most unprofessional person I have ever met. The sales people are totally clueless. The girls upfront are play on their cell phones and are very rude. False advertising on website. Made a complaint with corporate. More

Thank you guys, you did great job. Kia is the best but your stuff definitely is better ))) your stuff definitely is better ))) More

Would not return calls. Ran my credit for no reason when we didn't have a deal on a card. Bad news stay away for real. we didn't have a deal on a card. Bad news stay away for real. More

Our experience here was not the best, to say the least. We were in the market to purchase the Sangria 2019 Kia Sorento However, we were very disappointed with our experience. It began with Marcus when we a We were in the market to purchase the Sangria 2019 Kia Sorento However, we were very disappointed with our experience. It began with Marcus when we arrived he was very aggressive immediately upon entering the facility. As we are discussing the details of the vehicle Marcus gives us a different quote for the SUV other than what is on the Carmax website baiting people to come into the dealership. This was the first red flag for us because we drove over in an hour to visit this Kia dealership. The cost alone was $19,995 that's if it's financed however if you buy the vehicle with cash out the door the price jumps to $26,000+. We did not understand why was there a significant price increase. Marcus tells us it's fees and taxes, however, failed to disclose the breakdown of costs. Little did we know we were told the warranty had to be included in the pricing. We were very hesitant to move forward but gave the dealership another chance the following day. We came back to speak with the sales manager Rob, expressed our concerns, and received what we believed were the final numbers of the SUV from Troy in the finance department. We were told to get a certified check and to switch our insurance over to the new vehicle which was taken care of in advance. What was interesting was Marcus called my husband and asked if we were returning on Saturday and my husband advised him we were coming on Thursday. Keep in mind Troy was already aware that we were coming because my husband called to reconfirm the final price and told my husband that the SUV would be ready once he arrived, they knew that the dealership did not have the title to the vehicle, EVERYONE knew! Here is where the plot twist comes in, they told my husband the person did not comply when it came to giving the title. Like how can you sell this vehicle without the title and why is it on the website? They did not have the common courtesy or respect as business professionals to advise us what was going on. My husband left from work in Manhattan, traveled to Downtown Brooklyn to pick up the check and caught LIRR to Huntington. We asked in advance could we arrange to have someone pick us up from the dealership and were told no one was available. My husband caught an Uber over (a 20-minute ride from the train station) all to be told this news. You talk about mad... Not to mention Troy failed to add the registration fees for us and Marcus tried to get additional money by stating the final price we were quoted wasn't what we agreed upon. Never experienced anything like this ever! I will say the General Manager attempted to make up for this by waiving the Dmv fees and offering an extended warranty on tires for 3 years, but it wasn't enough didn't make up for the time and money lost. I will say what is amazing is how God works, my husband left there and I got on the phone with Don at Autoworld Kia (remember this name) explained to him everything we just went through, and Don was able to accommodate us, offered water and coffee immediately upon entry and the overall customer service was impeccable compared to what we received at Kia Huntington. Interestingly enough Marcus and Troy had a few negative reviews on Google we noticed this after everything occurred so please stay clear of this facility. Please check Yelp for a number of negative reviews as well. More