Kia of Lansing

Called to schedule appointment and clearly described issues car was having. Was scheduled for a Saturday morning. Get to Service Center on appointment day and am told that they can only do the oil chang issues car was having. Was scheduled for a Saturday morning. Get to Service Center on appointment day and am told that they can only do the oil change and they would have to keep the car until at least Monday. They said they never have techs on weekends to do anything more than maintenance. Huge inconvenience for something they knew they weren’t going to honor ahead of time. Won’t buy Kia again. More

3 of 4 snow tires damaged upon removal by dealership, no action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged tires, Called in July, still no resolution, no initiative by manager to contact me on update and it is near the end of September. More

Always fast and friendly when you make an apt for service. I go an oil change on this visit service. I go an oil change on this visit More

I've had great luck with this dealership and their service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. More

Isaiah M. Was amazing I went in Monday and had a 2025 k5 by Thursday! Was amazing I went in Monday and had a 2025 k5 by Thursday! More

Neil was very helpful he explained everything for us and was very patient with us. He did a wonderful job helping us. I would definitely recommend him to my friends. was very patient with us. He did a wonderful job helping us. I would definitely recommend him to my friends. More

Everyone is very kind and always very helpful. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. More

Did not do a good job of diagnosing the issue with my car the first time I took it in. the first time I took it in. More

Fast, friendly, and effective. They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure to keep me informed as to what they where doing, why, and how it would effect the cost of service. More

Friendly and open with you. I never felt like I was being “closed” or pushed to buy. Everything was very informed and open. I never felt like I was being “worked”. Also I found I never felt like I was being “closed” or pushed to buy. Everything was very informed and open. I never felt like I was being “worked”. Also I found it to be quicker than most car buying/ leasing experiences I have had More