Kia of Lansing

Kia of Lansing Sales and Service are always informative and comprehensive while providing thw BEST customer service while charging reasonable rates. We have been using Kia of Lansing for 11 yrs (sales and and comprehensive while providing thw BEST customer service while charging reasonable rates. We have been using Kia of Lansing for 11 yrs (sales and service) and have never been disappointed! More

We had a rough experience with Kia of Lansing. They had our car for over 2 months, the stereo was stolen while there, we weren’t notified, until we called them to check on the car status. When we They had our car for over 2 months, the stereo was stolen while there, we weren’t notified, until we called them to check on the car status. When we finally were able to pick up the car, the hood was dented. In the end, they gave us 10% off our bill, but the lack of communication and service was enough to ruin it for us. More

I was able to get in without an appointment & get my oil changed & tires rotated without any issue. My technician was very courteous & professional, she even showed me my dirty cabin air filter & suggested changed & tires rotated without any issue. My technician was very courteous & professional, she even showed me my dirty cabin air filter & suggested I get a new one. More

The people at this dealership have always been very helpful and respectful of me and my needs. helpful and respectful of me and my needs. More

Staff were warm and friendly. They treated me with kind words and were very thorough. They treated me with kind words and were very thorough. More

Quick and easy process! Neil Miller was very helpful and informative. I am very happy with my purchase and would purchase a Kia again in the future. Neil Miller was very helpful and informative. I am very happy with my purchase and would purchase a Kia again in the future. More

The service people are always friendly and helpful. They always get me in and out pretty quickly. They always get me in and out pretty quickly. More

Kia Lansing has the best customer service in the industry. Keith runs a top notched service center & Jeremy is an exceptional service advisor. I wouldn’t take my Kia anywhere else! I live over an ho industry. Keith runs a top notched service center & Jeremy is an exceptional service advisor. I wouldn’t take my Kia anywhere else! I live over an hour away & pass multiple Kia dealerships to go to Keith & Jeremy! More

I was never given a rental car during the entire time my car was at the facility (almost 2.5 months due to the engine being replaced), my tires only had approximately 15-20lbs of air in them when I picked u car was at the facility (almost 2.5 months due to the engine being replaced), my tires only had approximately 15-20lbs of air in them when I picked up my vehicle and the bracket to the right back passenger handle was never put on, even though I had purchased it prior to my vehicle coming to the shop. I'm not sure if "detailing" or somewhat cleaning cars after being in the shop is standard protocol at this facility, but my vehicle was wasn't clean. More

The staff is extraordinarily friendly and helpful. What a great experience. I’m glad I purchased my car from this dealership. What a great experience. I’m glad I purchased my car from this dealership. More