Kia of Lansing

Steven is a great service rep. He is always encouraging and helpful in his recommendations, and still willing to not push them when I don't have the money to get something done right away and helpful in his recommendations, and still willing to not push them when I don't have the money to get something done right away More

Neil was very helpful and informative. He answered all My questions and made sure I understood everything. Very patient and professional. Thanks To Neil I love my new Kia Sportage. questions and made sure I understood everything. Very patient and professional. Thanks To Neil I love my new Kia Sportage. More

Your showroom is very nice and clean.Everyone was very Your showroom is very nice and clean. Everyone was very helpful but not pushy. That is really important to me. Jeff Miller went WAY above & beyond Your showroom is very nice and clean. Everyone was very helpful but not pushy. That is really important to me. Jeff Miller went WAY above & beyond customer service. He spent a lot of time showing me my options and making it as easy as possible to get me financed. I was t-boned on June 27 and my car was totalled, so I had to get a car one way or another. Through many phone calls and much texting, Jeff told me everything to bring for the finance people. He never made my questions and concerns seem trivial. Professional all the way!!! The Sales Manager did a lit to get me into my Soul as well. Great father/son team!!! I'm new to Kia and very impressed with the company and the people. Thank you for a great experience! I don't know anyone who lives in your area, but I will definitely recommend Kia if Lansing! More

I recently went in to Kia of Lansing to service my vehicle with an oil change and tire rotation. The staff was very friendly and kept me informed. vehicle with an oil change and tire rotation. The staff was very friendly and kept me informed. More

Kia does a wonderful job. Very easy to work with, always gets the job done. They are always pleasant and seem to go the extra mile. gets the job done. They are always pleasant and seem to go the extra mile. More

Very professional and seemed to be pretty honest about they're vehicles. Process went smooth and our salesman was very pleasant and tried to get us exactly what we wanted. they're vehicles. Process went smooth and our salesman was very pleasant and tried to get us exactly what we wanted. More

Always very friendly and helpful, but took over an hour and a half for an oil change and I had an appointment. I wish if you schedule an appointment you could get in then and out faster. and a half for an oil change and I had an appointment. I wish if you schedule an appointment you could get in then and out faster. More

Great experience buying my vehicle. Devan was professional and knowledgeable. Told him what we were looking for and he had options available right away that we’re exactly as asked. professional and knowledgeable. Told him what we were looking for and he had options available right away that we’re exactly as asked. More

I generally call and make a appointment. I called July 7th, was told for Oil Change to just pull into the Express lane. Came to the Express lane on July 8th. Waited in that lane for 20 minutes, finally S 7th, was told for Oil Change to just pull into the Express lane. Came to the Express lane on July 8th. Waited in that lane for 20 minutes, finally Steven came to the door. He asked what name the appointment was for. I told him I didn't have one, he said that Kia only does Oil Change by appointment. At this point I am Very frustrated, he said he would be happy to fit me in under the circumstances. I asked him when, he said about 3 that afternoon ( about 4 hours later). Told him that wouldn't work for me. He gave me his card and said to call him back when I could come back. The next day I called his number, had to leave a message. I would like a appointment for Monday July 13 and to call me back to verify. The next day I called him again, left another message. Never heard from him. I called on Monday and talked to Service, asked for appointment for that day. I was given a 4 o'clock appointment. Everything went well with the appointment, Steven gave me a discount. Just thought someone should know other than the Service Department. Thanks for letting me vent. More

First time to Kia of Lansing and it turned out to be a great experience. Our salesman Isaac was very kind and courteous. No pressure sales. great experience. Our salesman Isaac was very kind and courteous. No pressure sales. More