Kia of Lansing

Service Went in for a oil change , service said 45 minutes, lasted 2 hours. They are attentive to all aspects of the car from tires to A.C.. I would recommend Went in for a oil change , service said 45 minutes, lasted 2 hours. They are attentive to all aspects of the car from tires to A.C.. I would recommend this dealer. More

A wonder experience Neil is a knowledgeable sales representative. He knows the range of products and can quickly explain differences between models and trim levels. He Neil is a knowledgeable sales representative. He knows the range of products and can quickly explain differences between models and trim levels. He listens to costumers desires and needs and offers vehicles that meet those requirements. He does not push hire trim levels onto customers. He only discussed higher levels after inquiring about them. My only advice for better service when purchasing/leasing would be for credit forms be available so my wife could fill out forms ahead of time so she would only need to be present for the signing. We were able to do that a different dealership within the last year or so and that really impressed her. This is my second KIA and I have enjoyed both purchases and the service department as well. More

Not reliable Can’t trust the service department was told they were going to call me back in since all computers were down. No call so I just showed up they got me Can’t trust the service department was told they were going to call me back in since all computers were down. No call so I just showed up they got me in only did one of two recalls More

Great They did a great job. Found a chip in my windshield that I didn't see, had a rep call my insurance and got it squared away immediately. They did a great job. Found a chip in my windshield that I didn't see, had a rep call my insurance and got it squared away immediately. More

Happy :) Salesman was very helpful in getting me in the vehicle I wanted. Had an overall awesome experience! Definitely enjoying my new Kia Sorento. Thanks Kia Salesman was very helpful in getting me in the vehicle I wanted. Had an overall awesome experience! Definitely enjoying my new Kia Sorento. Thanks Kia! More

Fast and friendly service! Very efficient staff. I arrived at my 530 appointment for regular maintenance. Steve was very friendly and had my car in and in less than 30 minutes. He made sure I knew th I arrived at my 530 appointment for regular maintenance. Steve was very friendly and had my car in and in less than 30 minutes. He made sure I knew there were snack, free wifi and a waiting area to relax. The cashier was also very nice. More

Always best in town Had service on my GMC. Done right, on time, and car was spotless afterward. Good people working hard to provide best care in town. Xxxxx Had service on my GMC. Done right, on time, and car was spotless afterward. Good people working hard to provide best care in town. Xxxxx More

Above and Beyond The entire service department went above and beyond to fix our vehicle and make sure our life wasn’t disrupted throughout the process. They communicat The entire service department went above and beyond to fix our vehicle and make sure our life wasn’t disrupted throughout the process. They communicated every step of the way and even gave us the same color loaner so it would be an easy transition for our toddler. More

So accommodating for a ride and excellent service! Had appt time and got right in. Service rep very accommodating with courtesy ride to and from store. Drive is a bit far for me to change oil but will Had appt time and got right in. Service rep very accommodating with courtesy ride to and from store. Drive is a bit far for me to change oil but will continue to drive for service. 5 star rating! More

Don't go if in a hurry I was disappointed in the amount of time spent waiting for completion of service despite having the first scheduled appointment of the day. The court I was disappointed in the amount of time spent waiting for completion of service despite having the first scheduled appointment of the day. The courtesy coverage was appreciated; yet, it was an added stress in having another appointment scheduled almost 2 hours after this with the rush for attendance. If a known time delay is expected, the customer needs to be notified to adjust other scheduled plans for the day as needed. More