Kia of Lansing - Service Center

Quick and convenient. Friendly staff. I have been with Kia for quite some time. It is always a pleasure when I come for whatever I may need Kia for quite some time. It is always a pleasure when I come for whatever I may need More

Poor communication. Had to call to get updates. Long wait time for car to be seen. Thirteen days of keeping car with NO service done. Would not cover rental. Friendly staff was the only positive. Nearly $500 time for car to be seen. Thirteen days of keeping car with NO service done. Would not cover rental. Friendly staff was the only positive. Nearly $500 out of pocket expenses for rental car. Not happy!!!! More

My last experience was not good for multiple reasons. I had called and scheduled a 3:30 appointment for an oil change. Totally understandable during a pandemic. While waiting, I saw at least 4 people come had called and scheduled a 3:30 appointment for an oil change. Totally understandable during a pandemic. While waiting, I saw at least 4 people come in after me, and all leave before me. I waited for an hour and forty five minutes before someone told me my vehicle was ready. When they told me the total, they had done more than just an oil change, without coming to speak to me during my lengthy visit. More

Always friendly and accommodating. Within walking distance to pet store and dollar store and meijers. Also discount tire right next door. they text when car is done. Usually takes less than half an h distance to pet store and dollar store and meijers. Also discount tire right next door. they text when car is done. Usually takes less than half an hour. More

They are friendly, caring and knowledgeable. They make you feel like you matter. They are always efficient and quick so that you can make the most of your time. you feel like you matter. They are always efficient and quick so that you can make the most of your time. More

Another awesome experience with Jeff Miller, my new license plate came in and he personally installed it!! Once again, Kudos for the best service!! Looking forward to coming back to buy our son’s first license plate came in and he personally installed it!! Once again, Kudos for the best service!! Looking forward to coming back to buy our son’s first car! More

Dropped off at lunchtime and picked up after work for routine maintenance. Great, quick customer service and a fair price! Will definitely take the vehicle back to this location for all service in the fu routine maintenance. Great, quick customer service and a fair price! Will definitely take the vehicle back to this location for all service in the future. More

Great service department. Always making sure im satisfied Before i leave. Keith Jeremy Steve & Jim are always at the ready to make me Happy !!! Definitely would recommend !! Before i leave. Keith Jeremy Steve & Jim are always at the ready to make me Happy !!! Definitely would recommend !! More

My service writer was exceedingly friendly and professional. He called me with the diagnosis, offered solutions and executed what we agreed upon. The cars was done on time and the results were gre professional. He called me with the diagnosis, offered solutions and executed what we agreed upon. The cars was done on time and the results were great! More

Very professional and courteous. I would recommend this dealership to all my family and friends. I came in to get a remote start installed, and was treated extremely well. Job well done and on time. Strong dealership to all my family and friends. I came in to get a remote start installed, and was treated extremely well. Job well done and on time. Strong customer service. Thank you More