Kia of Lansing - Service Center

Lansing Kia is the BEST. I lost my husband 2 yrs ago never purchased a vehicle on my own , Devin Reef made it happen Yhank You never purchased a vehicle on my own , Devin Reef made it happen Yhank You More

Dishonest about the quality of our brakes despite being checked as "good condition" MULTIPLE times over the course of months. We started to hear a squeaking noise when braking, we take the vehicle in and w checked as "good condition" MULTIPLE times over the course of months. We started to hear a squeaking noise when braking, we take the vehicle in and were told the brakes were all the way to the rotor and needed to be replaced. We were told by Jeremy that he would see what he could do to reconcile the issue, but never heard back. In the future, we will most likely take our business elsewhere. More

Kia was great during my last visit. Service was GREAT people were.friendly and service was completed in a times manner at a respectable price. Thank your for making the visit pleasant. people were.friendly and service was completed in a times manner at a respectable price. Thank your for making the visit pleasant. More

I had spark plugs installed in my 2012 Sorento. The anticipated ~$200 cost was for a 4 cylinder Sorento, whereas I have a 6 cylinder, which increased the price to ~$500. Case closed. I’m pleased with t anticipated ~$200 cost was for a 4 cylinder Sorento, whereas I have a 6 cylinder, which increased the price to ~$500. Case closed. I’m pleased with the work that was done. Thanks! More

The customer service has always been top notch. They treat you more than just a customer. They are friendly and never try to sell you something you don't need. treat you more than just a customer. They are friendly and never try to sell you something you don't need. More

Both my salesperson Devin and my mechanic repair person Jeremy they both have done a wonderful job for me they're very nice and very professional Jeremy they both have done a wonderful job for me they're very nice and very professional More

Excellent customer service...thank you VERY much to the man who I scooped up and he dropped my off at work in my car then brought it back to me....MUCH APPRECIATED!!!!! Split second decision on his end too man who I scooped up and he dropped my off at work in my car then brought it back to me....MUCH APPRECIATED!!!!! Split second decision on his end too...I was running late for work because I forgot about the appointment!!! More

We came in for a factory recall. We had to reschedule our appointment because of a conflict with my schedule. Service dept was very helpful in making that happen. appointment because of a conflict with my schedule. Service dept was very helpful in making that happen. More

It took them 8 days to replace my alternator. And the charged me 750$ to do it. That seems way to high. I will have to find someone else to work on my Kia they are to expensive and slow there charged me 750$ to do it. That seems way to high. I will have to find someone else to work on my Kia they are to expensive and slow there More

Best service team that I’ve had in a very long time. I’ll definitely only come to this dealership and team for any of my car repair needs. They were beyond helpful, kind, and, overall, amazing. definitely only come to this dealership and team for any of my car repair needs. They were beyond helpful, kind, and, overall, amazing. More