Kia of Lansing - Service Center

Staff is always great. I'm in and out. Service is always good. I will consider a KIA when purchasing a new vehicle in the future. always good. I will consider a KIA when purchasing a new vehicle in the future. More

Steven is a great service rep. He is always encouraging and helpful in his recommendations, and still willing to not push them when I don't have the money to get something done right away and helpful in his recommendations, and still willing to not push them when I don't have the money to get something done right away More

I recently went in to Kia of Lansing to service my vehicle with an oil change and tire rotation. The staff was very friendly and kept me informed. vehicle with an oil change and tire rotation. The staff was very friendly and kept me informed. More

Kia does a wonderful job. Very easy to work with, always gets the job done. They are always pleasant and seem to go the extra mile. gets the job done. They are always pleasant and seem to go the extra mile. More

Always very friendly and helpful, but took over an hour and a half for an oil change and I had an appointment. I wish if you schedule an appointment you could get in then and out faster. and a half for an oil change and I had an appointment. I wish if you schedule an appointment you could get in then and out faster. More

I generally call and make a appointment. I called July 7th, was told for Oil Change to just pull into the Express lane. Came to the Express lane on July 8th. Waited in that lane for 20 minutes, finally S 7th, was told for Oil Change to just pull into the Express lane. Came to the Express lane on July 8th. Waited in that lane for 20 minutes, finally Steven came to the door. He asked what name the appointment was for. I told him I didn't have one, he said that Kia only does Oil Change by appointment. At this point I am Very frustrated, he said he would be happy to fit me in under the circumstances. I asked him when, he said about 3 that afternoon ( about 4 hours later). Told him that wouldn't work for me. He gave me his card and said to call him back when I could come back. The next day I called his number, had to leave a message. I would like a appointment for Monday July 13 and to call me back to verify. The next day I called him again, left another message. Never heard from him. I called on Monday and talked to Service, asked for appointment for that day. I was given a 4 o'clock appointment. Everything went well with the appointment, Steven gave me a discount. Just thought someone should know other than the Service Department. Thanks for letting me vent. More

Always so thorough and friendly! I always get right in and out. The best dealership in the greater lansing area. Thanks you kia of lansing! and out. The best dealership in the greater lansing area. Thanks you kia of lansing! More

I like how you can be anywhere an they'll come get your vehicle if it's broken down. Even though I didn't know it was a real thing!! vehicle if it's broken down. Even though I didn't know it was a real thing!! More

Dawn called me and gave me my information on my car. She answered my questions and gave me suggestions on what was needed. Thank you answered my questions and gave me suggestions on what was needed. Thank you More

The staff is very customer service oriented. I’d recommend KIA of Lansing to everyone. Sales and service are the absolute best to work with! recommend KIA of Lansing to everyone. Sales and service are the absolute best to work with! More