Kia of Lansing - Service Center

From sales to service, Kia of Lansing’s staff is top notch. Since my purchases back in October until now, I could not be more pleased and continually recommend anyone looking for quality to check out K notch. Since my purchases back in October until now, I could not be more pleased and continually recommend anyone looking for quality to check out Kia of Landing More

The service department is top rate! They always take care of me when I'm there and really listen to what I have to say. of me when I'm there and really listen to what I have to say. More

The service is really nice and professional, I appreciate you guys. The only problem is waiting is too boring and there is no WIFI can be used to pass the time. you guys. The only problem is waiting is too boring and there is no WIFI can be used to pass the time. More

Love this place! always do amazing work on my car! Thank you for taking care of my car and always being so polite and nice. They always keep clean waiting area! you for taking care of my car and always being so polite and nice. They always keep clean waiting area! More

Once again I am disgusted with Kia I had a flat tire called Kia roadside had my car towed at 2 p.m. when I got off work I called to Kia at 5 p.m. for them to tell me that my vehicle was not dropped off called Kia roadside had my car towed at 2 p.m. when I got off work I called to Kia at 5 p.m. for them to tell me that my vehicle was not dropped off by a tow truck waited on hold for almost 20 minutes to be told my vehicle was there and they had not touched it yet that they would fix it and leave the keys in the car unlocked at the Kia dealership because they close at 6 so I said okay I'm on my way I get there at 5:45 to be told it will be 15 minutes I go and sit in my car to be told at 6:15 that the tire that was flat was non-repairable and was going to cost me $160 out of pocket for labor and a new tire I advised the man I had in my lease agreement Tire and Wheel warranty he then tells me he can only call in those warranty from 8 a.m. to 5 p.m. that he would put a spare tire on my vehicle and I could return the following day so they could call in my warranty I refused told them I would leave the vehicle and they could call me when it was ready the following business day I get a phone call at 10:30 indicating that my car was repaired and ready for pickup. I was at work so I had my grandmother go to the dealership to pick up my vehicle we're upon arrival she was told it would be $138 roughly out of pocket for the repair of the flat tire and when she asked for the service manager he came out and said no we are not billing that to her we are building that to the warranty I think it is highly dissatisfied to understand or try and understand why the service center would try and charge me $160 out of pocket to replace a tire that was non-repairable to been miraculously be able to fix the tire after they were aware of my warranty I feel the service center is very unprofessional and tries to take advantage of people this is a prime example when my lease is up I will never never never return to Kia of Lansing More

I wasn't pleased with having to buy tires when i have only had the vehicle for less thsn six months along with a alignment. only had the vehicle for less thsn six months along with a alignment. More

Friendly staff that lidtens to your concerns and tries to find solutions. They ensure you are happy with the resolution and follow up when necessary. Follow up: The "service" button below is highlighted h find solutions. They ensure you are happy with the resolution and follow up when necessary. Follow up: The "service" button below is highlighted however the list of employees I can select from are: sales and internet. Seems like something is not setup properly. More

Very kind and considers the concern of clients.One of the best vehicles I've ever owned and when we have issues there handled in a very professional manner. best vehicles I've ever owned and when we have issues there handled in a very professional manner. More

Asked to have the front end suspension checked. I stopped without an appt. They found nothing wrong. When I asked what the charge was, I was told nothing. How good is that? stopped without an appt. They found nothing wrong. When I asked what the charge was, I was told nothing. How good is that? More

We always enjoy getting our KIA Sorento serviced at our dealership! Everyone is always so friendly, they get us in and out without any problems. dealership! Everyone is always so friendly, they get us in and out without any problems. More