Kia of Lansing - Service Center

Great oil change They told me my brakes were bad and tried to charge me $350 to fix them. I changed them myself for free and they were just fine. Still plenty of pad l They told me my brakes were bad and tried to charge me $350 to fix them. I changed them myself for free and they were just fine. Still plenty of pad left and rotors were good too. That's what they told me needed to be replaced More

fast and thorough service was performed quickly and was treated well. Water and snacks were nice. waiting area was clean and relatively quiet. good experience all th service was performed quickly and was treated well. Water and snacks were nice. waiting area was clean and relatively quiet. good experience all the way around More

Good Service Great Teamwork It was a pleasure and a joy working with the team as always They always take care of all my needs and answer all of my questions I trul Great Teamwork It was a pleasure and a joy working with the team as always They always take care of all my needs and answer all of my questions I truly appreciate each and everyone of your team members at Kia of Lansing automotive More

Always a positive service experience! I never trusted dealerships until my husband and I purchased or kia souls! I believe a big part of our good experience is Kane and the service manager I never trusted dealerships until my husband and I purchased or kia souls! I believe a big part of our good experience is Kane and the service manager. They both go out of their way for customer service. They are honest, friendly, knowledgeable and stand behind the product. I worked for many American dealerships for the early part of my career and continually saw customers being treated poorly. Because of those experiences I never trusted dealerships. That is until now. I will continue buying kias and will continue to have them serviced in Lansing! Thank you. More

Stranded in Lansing, Michigan I am from Allentown Pennsylvania, and I had driven my 2014 Kia Sorrento 9 hours to East Lansing to watch my daughter play field hockey at Michigan I am from Allentown Pennsylvania, and I had driven my 2014 Kia Sorrento 9 hours to East Lansing to watch my daughter play field hockey at Michigan State . I was supposed to be driving to Ann Arbor Michigan that night to watch her play at the University of Michigan. While I was there I noticed engine coolant was rapidly flowing out of my car. Even though it was late in the evening on a Friday night Kane Slaght and the other fine folks at Kia of Lansing fixed my problem quickly and got me back on the road!! I can’t thank them enough for their professionalism and most of all caring attitude!! More

Awesome Everyone is always so nice, they always have a sense of urgency. They keep you up dated with how much longer you may wait for your car. Which I really Everyone is always so nice, they always have a sense of urgency. They keep you up dated with how much longer you may wait for your car. Which I really like. More

Oil change The people that work here are always great they never seem to be having a bad day, always pleasant and helpful I have bought my last two cars here and The people that work here are always great they never seem to be having a bad day, always pleasant and helpful I have bought my last two cars here and take them in for regular maintenance More

Busy day and I can’t even get into my car Good news starts with the “ panic” phone number printed on the window. The woman assisting with my report was kind and helpful as was the tow driver. Good news starts with the “ panic” phone number printed on the window. The woman assisting with my report was kind and helpful as was the tow driver.At KIA I was greeted with empathy and support. They were gracious in explaining the problem, offering me a ride to work while they proceeded, keeping me updated and being flexible about the pick up time due to my unusual schedule. I have dealt with them for years and have had a negative experience with any member of the staff More

Oil change and tire rotation Change my oil and rotate tires, lounge was clean and comfortable. Coffee was made to be there for me to come and enjoy while I waited Change my oil and rotate tires, lounge was clean and comfortable. Coffee was made to be there for me to come and enjoy while I waited More

Repair work was done when promised Took my Soul in for the 45000 mile checkup. I also wanted to have the wheels aligned while they were running a $64.95 special. When I paid for the rep Took my Soul in for the 45000 mile checkup. I also wanted to have the wheels aligned while they were running a $64.95 special. When I paid for the repairs, I noticed that I was not given the discount. I questioned Jeremy, the service writer about it and he offered to pay for my next oil change. Even though a mistake was made Jeremy offered to make it write for me. More