Kia of Lansing - Service Center

Difficult and stressful I went in for a key replacement. Kia was trying to charge me for the fact that they couldn’t get my key connected within the 4 hours I was there. They I went in for a key replacement. Kia was trying to charge me for the fact that they couldn’t get my key connected within the 4 hours I was there. They are the only place that could so I was stuck using their services. Customer service (John) was condensending and patronizing as I asked questions about the service being done. Keith the service manager helped out a lot but definitely disappointed and angered by my experience there overall More

Kane was excellent! Kept me informed & corrected billing err Relatively quick service (got in at 8, and left at 10:30). Kane greeted me warmly, kept me updated, and corrected billing error before I even needed t Relatively quick service (got in at 8, and left at 10:30). Kane greeted me warmly, kept me updated, and corrected billing error before I even needed to ask about it. I felt that I was treated fairly and courteously. More

Great Customer Service in the Service Center I had my car towed from another shop in town when they couldn’t figure out why my car wouldn’t start. They were very kind to a frazzled person who cal I had my car towed from another shop in town when they couldn’t figure out why my car wouldn’t start. They were very kind to a frazzled person who called at the end of the day. They were very thorough in determining the problem and eventually provided a loaner car when they knew it would take awhile to fix. I appreciate that they were helpful and courteous each time I called and that they were willing to take it back in when it stopped working again. Having your car in the shop can be a very humbling experience, but it was made less painful by the kind attitude of the people I spoke with each time. More

The guys always try thier best to take great care of you. The guys are great - they go out of their way to make sure you are taken care of. I never feel it is a hassle to go there. The guys are great - they go out of their way to make sure you are taken care of. I never feel it is a hassle to go there. More

Great Sevice Everytime I bring my vehicle in for service, the customer wait time and care are remarkable. This time I had to use Customer Transport and that servic Everytime I bring my vehicle in for service, the customer wait time and care are remarkable. This time I had to use Customer Transport and that service as well was remarkable. More

AMAZINGLY FAST SERVICE! On Monday morning, my car started acting sluggish. A dashboard light came on, so I had it checked at a local automotive parts store. I was told it was On Monday morning, my car started acting sluggish. A dashboard light came on, so I had it checked at a local automotive parts store. I was told it was my cam shaft, so I phoned Kia and they got me in within the next couple of hours! The repair was covered under a recall and they advised me of another recall -- both repairs were made in quick order, as well a couple more updates that I hadn't been aware of. The staff was friendly and the waiting area was warm and clean, with free refreshments and a television -- very comfortable! More

GREAT SERVICE!! The Kia of Lansing dealership always provides me with the uttermost efficient, effective & friendly service. The employees make you feel like part of The Kia of Lansing dealership always provides me with the uttermost efficient, effective & friendly service. The employees make you feel like part of the Kia family, through showing you how much they care about your safety & peace of mind! While also being affordable. I'd gladly recommend to anyone who'll listen, to stop on in at your location whether it's for service work that needs to be done, or purchasing a vehicle! Thank you all for the wonderful customer service!! More

Thanks thank you for your fast work, got in and out. For educating me how to start the vehicle when the key fob battery is dead, I know I was told when I pur thank you for your fast work, got in and out. For educating me how to start the vehicle when the key fob battery is dead, I know I was told when I purchased the vehicle but need a refresher. More

Regular service oil change etc... Everything went very well I'm always happy to Use Kia Of Lansing for any of my service needs. Very friendly staff very good price i oil change etc... Everything went very well I'm always happy to Use Kia Of Lansing for any of my service needs. Very friendly staff very good price is very high standards. More

Very Friendly and knowledgeable staff and nice waiting area I gave KIA a High 5 stars ?? rating because of their great customer service. The Family Friendliness one gets when inquiring about recall issues,or no I gave KIA a High 5 stars ?? rating because of their great customer service. The Family Friendliness one gets when inquiring about recall issues,or normal warranty maintenance. I Love 💕 my KIA Dealership. More