Kia of Lansing - Service Center

was good didnt need tires rotated but all i wanted to know w didn't need brakes as bad as they said. I done them myself, service was good overall I will be back when I need service, people were very nice and fr didn't need brakes as bad as they said. I done them myself, service was good overall I will be back when I need service, people were very nice and friendly More

Very impressed I was very amazed and impressed by the courtesy, the friendliness and the respect they showed, every person I talked to showed they cared and the work I was very amazed and impressed by the courtesy, the friendliness and the respect they showed, every person I talked to showed they cared and the work was always done faster than I expected More

Recall Express I was called to set up an appointment because my car had a recall. They called on a Tuesday I had the appointment on Thursday. They were very fast and I was called to set up an appointment because my car had a recall. They called on a Tuesday I had the appointment on Thursday. They were very fast and thorough. They even washing my windows. That was something I was used to when I lived in California and it was great to see that they do this as well. I was in and out in less than 30 minutes. Very polite. I waited in a very nice comfortable Lounge where they give you water snacks and coffee. If you need to be taken somewhere they have a shuttle that will take you. Very clean. More

Body work repair to rear of Kia Sorento I was taken care of in a timely manner. My insurance paid for a rental car for me for the week the car was being reviewed and repaired. I was taken care of in a timely manner. My insurance paid for a rental car for me for the week the car was being reviewed and repaired. More

Friendly, Fast and Efficient My second time this month, I was accommodated same day each time and was in and out very quickly. It’s a great feeling to not worry about my car becau My second time this month, I was accommodated same day each time and was in and out very quickly. It’s a great feeling to not worry about my car because of the service staffs capable work. More

Honest and helpful Went in for a bad tire and they repaired the problem and purchased a new tire. A few chips on windshield was discovered by Tara and filled in. Dash li Went in for a bad tire and they repaired the problem and purchased a new tire. A few chips on windshield was discovered by Tara and filled in. Dash light did not go out so a broken tire stem was repaired More

Not the best I have been at other Kia dealer ships and was greeted when I pulled up in the service area. I was not at your location. I felt it was not well organiz I have been at other Kia dealer ships and was greeted when I pulled up in the service area. I was not at your location. I felt it was not well organized. Should not have taken over an hour just for an oil change. And it felt dirty in your waiting area. More

Do not buy a new Kia. Leased a brand new 2019 Kia Forte from Kia of Lansing on November 27th 2018 with 251 miles on it. The next morning November 28th 2018, the new vehicle Leased a brand new 2019 Kia Forte from Kia of Lansing on November 27th 2018 with 251 miles on it. The next morning November 28th 2018, the new vehicle would not respond to any of its key fobs commands. I was able to get into the car manually with the car key, but all of the dash lights stayed on when I started the vehicle. I returned the vehicle to Kia of Lansing service department that morning with a total of 271 miles on the car. For the next 29 days the vehicle was in the service department being repaired. At that time another case was opened with Kia Consumers affairs for my new car problems. I was then assigned a regional analyst by the name of Morgan Morgan whom customer service and customer case follow-up was by far the worst customer service ever! The regional analyst never provided me with any status updates of the vehicle during the car repair process, even after I left multiple voicemails messages and sent several emails asking for a status update on the case. At this time I am still experiencing intermittent electrical issues with my new 2019 Kia Forte even with providing video proof on 1/14/2019 and today 2/13/2019. It seems to me that the entire culture of Kia of Lansing and Kia corp is to ignore my vehicle intermittent issues by stating if they can not duplicate the problems (Even with me having viideo proof) is that their is nothing that they can do for you unless the problems is occurring in their presents at the service shop. More

Great service great options pleasant people I gave the rating because it was excellent service! And they gave me Options, for later repairs .. so I can get the people responsible for the pothol I gave the rating because it was excellent service! And they gave me Options, for later repairs .. so I can get the people responsible for the pothole that ruined my engine cover underneath, budget and Avis parking lot where this happened at. More

The BEST!!!!!! I have owned other makes of cars in my many years of driving. And KIA of Lansing is the best ever!! I had to have a software update to my 2017 KIA Opt I have owned other makes of cars in my many years of driving. And KIA of Lansing is the best ever!! I had to have a software update to my 2017 KIA Optima. It took exactly the time that they said that it would. The next day my engine light started flashing. I called the service department. They said to bring the car in ASAP. I did and they told me that it needed a new wiring harness due to the new software. They gave me a 2019 KIA Forte to drive until mine was fixed. I am so pleased with KIA of Lansing. They care about their customers and it shows!!! My next car will definitely be another KIA!!! Thank-you so very much!!!!!!! More