Kia of Lansing - Service Center

Key fob failed This was the second time I brought my car in with a failed key fob. The first time I was unable to be helped since the service department was getting This was the second time I brought my car in with a failed key fob. The first time I was unable to be helped since the service department was getting ready to close. The second time, I made it clear they were going to help me. Devan was great at making certain this was going to happen. I couldn’t lock or unlock my car. With going into the holidays, I needed to be able to lock/unlock my car as I traveled around town. They had to order me a new fob...I am still waiting to get the new one. I am not completed with this service yet. More

Oil change completed quickly and for very great price. No extras were pushed by the service technicians unlike the quick oil change places. Highly recommended completed quickly and for very great price. No extras were pushed by the service technicians unlike the quick oil change places. Highly recommended. More

Very friendly and willing to help in anyway! Good people! the people there are very friendly willing to help in any way and willing to take care of you while you were there getting your car servi Good people! the people there are very friendly willing to help in any way and willing to take care of you while you were there getting your car serviced More

Friendly, fast, and quality work I was very happy with my service and Steven Knight was very friendly and checked in with me with updates. This was the first time i scheduled online f I was very happy with my service and Steven Knight was very friendly and checked in with me with updates. This was the first time i scheduled online for my visit and i was very pleased with how quick and easy my visit was. Thank you and a special thank you to Steven because he provided awesome customer service!!!! More

Tire and oil change Flat tire on way to work, called for a tow, called Kia, towed to Kia, fixed immediately with very pleasant staff. Always friendly people! They were ab Flat tire on way to work, called for a tow, called Kia, towed to Kia, fixed immediately with very pleasant staff. Always friendly people! They were able to get me in and out! More

great service, friendly staff Staff were professional, friendly and answered all my questions. Repairs were made in a timely manner. Car runs so much better since repairs were mad Staff were professional, friendly and answered all my questions. Repairs were made in a timely manner. Car runs so much better since repairs were made. More

Super duper I love this place. Always super fast, super friendly and just a great overall experience every time. Thank you to all that have helped me and my new F I love this place. Always super fast, super friendly and just a great overall experience every time. Thank you to all that have helped me and my new Forte! More

Always friendly and helpful. Been to service at Kia of Lansing twice and each time they were friendly and helpful in suggesting important considerations in vehicle maintenance. H Been to service at Kia of Lansing twice and each time they were friendly and helpful in suggesting important considerations in vehicle maintenance. Highly recommended. More

recall work I received a recall notice in the mail and happily brought my KIA in. I had recent problems with the oil levels going very low. When reading about th I received a recall notice in the mail and happily brought my KIA in. I had recent problems with the oil levels going very low. When reading about the recall I thought some of this could be related. 1/2 hr into my stay at the service center they tell me I'm all set. My paper work doesn't really say what they did other then change my oil. My oil light doesn't even go on when my oil is low. It was so low at one point It didn't even register on the stick. That's not good and no indicator light. I'm getting a new vehicle and it won't be a KIA. More

Engine light came on, you got me right in & fixed it. I had had my car in a couple of weeks ago due to an accident. Last Sat. night (12-15-18) my engine light came on. You got me right in first thing Mon. I had had my car in a couple of weeks ago due to an accident. Last Sat. night (12-15-18) my engine light came on. You got me right in first thing Mon. morning & fixed it. I have always been VERY happy with the Service Dept.!! But, the Body Shop, not so much. They had my car for a MONTH (front-end work-radiator, etc.)!!! My insurance co. felt they were putting other cars in front of mine & that a month was way too long for them to have my car. They said if I had agreed to have another body shop do it it would have been finished long before a month but I had always been so happy with your Service Dept., I wanted your guys to work on it. More