Kia of Lansing - Service Center

Oil change Friendly, fast service. Service department personnel are readily available for any reason. Questions and concerns are quickly handled as well as perso Friendly, fast service. Service department personnel are readily available for any reason. Questions and concerns are quickly handled as well as personal comfort. Seating area is always clean with refreshments and snacks at hand. Restrooms are never in need of attention. Always a great experience. More

Customer Service Done Right! I have always been influenced by what other car companies say about each other. I first went to Shaheeen Chrevolete to get a car and that a bad experi I have always been influenced by what other car companies say about each other. I first went to Shaheeen Chrevolete to get a car and that a bad experience for me. They couldn't help me with a car and I felt as though, I as a potential customer did not matter. So I went to Kia, and they were able to work with and get me in a car. Every time I go there, the whole staff makes me feel like I'm top priority, even if the place is packed. They really put they're customers first and I would recommend them to anyone whose looking to get in a new car! More

Oil Change Busy time, and I was happy to be in and out withiin 25 minutes on the oil change for my Sorento. Staff are always professional, informative and frie Busy time, and I was happy to be in and out withiin 25 minutes on the oil change for my Sorento. Staff are always professional, informative and friendly. More

recall programming Always very friendly & thorough in performing any service. Jeremy is a great employee along with all the others.I would highly recommend this dealersh Always very friendly & thorough in performing any service. Jeremy is a great employee along with all the others.I would highly recommend this dealership along with the vehicles they sell. More

World's Longest Oil Change I arrived at my 9:45 appointment at was told an additional update needed to be preformed which would take an additional half hour. The guy also recomm I arrived at my 9:45 appointment at was told an additional update needed to be preformed which would take an additional half hour. The guy also recommended a brake job. I asked for an estimate on that. He said "$640". I said "can I have that in writing?" And he said "well we don't usually do that." So I go sit in the lobby. I don't hear from the guy until noon! No apologies for the long wait, no reason given. 2 hours and 15 minutes for an oil change and a computer update?! I had an appointment elsewhere at noon that had to be rescheduled due to the world's longest oil change. As the guy was walking me out, he asked me to give him a perfect score on this review because that's how he gets paid and he needs more money for Christmas presents. The next day my tire pressure light came on and I discovered all my tires were 20# low. The paperwork says the tires were checked and were good (obviously weren't checked or air was let out?!). I had to do a factory reset on the computer 3 times to get my music media to work correctly (still not sure if that is fixed permanently). There are tons of other oil change places in town that charge the same as you, and I'll be visiting one of them from now on. More

Oil Change Great job very fast . Why do I have to have 25 words I’ve been out of school for 50 years I didn’t know I had a minimum. Is this an essay. I sure glad Great job very fast . Why do I have to have 25 words I’ve been out of school for 50 years I didn’t know I had a minimum. Is this an essay. I sure glad it has spellcheck. Thank you More

Great Experience I went in because of an odd smell coming through the vents and to get an oil change. Staff were quick and very helpful explaining what they found and I went in because of an odd smell coming through the vents and to get an oil change. Staff were quick and very helpful explaining what they found and what my options were. Recommend this service shop to anyone! More

Service Steve in Service did an excellent job. The service department was prompt and explained what they were going to provide clearly. The price quoted was w Steve in Service did an excellent job. The service department was prompt and explained what they were going to provide clearly. The price quoted was what the end result was. Also the courtesy car driver was excellent. More

Oil change review I was very pleased with the service I received from Kia of Lansing. The service was fast, the price was good and the employees were super friendly. I was very pleased with the service I received from Kia of Lansing. The service was fast, the price was good and the employees were super friendly. More

what we love about Kia of Lansing. We bought out 2009 kia here. From sales to service to the owner skip. Never felt more cared for and taken care of. Love them We bought out 2009 kia here. From sales to service to the owner skip. Never felt more cared for and taken care of. Love them More