Kia of Lansing - Service Center

It took six weeks to fix another shop’s error. Great job! It was worth the wait. Great job! It was worth the wait. More

Nice clean environment. The staff I encountered were very friendly. Your survey shouldn't give me a word minimum. If I say it was Great. That's it. The staff I encountered were very friendly. Your survey shouldn't give me a word minimum. If I say it was Great. That's it. More

Awesome dealership that goes beyond and above. The services by Jeremy and Cody are excellent!!! Trust their quality workmanship! The services by Jeremy and Cody are excellent!!! Trust their quality workmanship! More

Kathy and I love the people there they are so friendly! Stacy is so sweet she always gives us a hug and Orvil does too! Stacy is so sweet she always gives us a hug and Orvil does too! More

It has been difficult to get an oil change anywhere but at the dealership. The oil filters are out of stock at other oil change establishments. I found it annoying that I had to pay $24 more for an oil c at the dealership. The oil filters are out of stock at other oil change establishments. I found it annoying that I had to pay $24 more for an oil change at the dealership. I was quoted a $80 but paid $88. I normally pay $64 and only wait 15-20 minutes max but waited over an hour. I dont find that to be an "express" oil change. All in all, I waited longer, paid more for what? I will not be returning, I will just buy the oil filter and go somewhere else. Quite a racket Kia has going on there. Also, I inquired about a rattling I heard in the rear of the vehicle ( one I lease from Kia of Lansing) and was told that they dont look at that kind of thing and that I woukd have to make an appointment for someone to look at that. I responded that I was not looking to fix it right now, I was just concerned from a safety standpoint. The lady told me they would check. When the oil change was complete, I asked if they found anything, the lady said they didnt even look and I would need to make an appointment. She recommended a tire rotation next visit. I left after paying for the oil change and buying an extra oil filter ( I wont be coming back for the next oil change at Kia). The next day I went to get the tires rotated elsewhere. I am not sure what business model the service department follows but it sure does not seem to be customer friendly. As far as the rattling sound goes, I have sent a few requests for an appointment but have yet to get a reply. I am really starting to question why I do business with Kia of Lansing in any capacity I would give them no stars if it was possible More

Had routine oil/filter change with good service. Drove home and parked the car. Found a large puddle of oil under the car in the morning. Drove to the dealership (some abnormal sound). Got right in. Drove home and parked the car. Found a large puddle of oil under the car in the morning. Drove to the dealership (some abnormal sound). Got right in. Was told the oil filter gasket was folded upon itself and was the source of the leak. Replaced the oil and drives well. Still trying to get the oil off my driveway. More

The dealership is always clean whenever I go and the employees are all welcoming all of the time. employees are all welcoming all of the time. More

Worked on the problem until it was fixed! Problem was finally corrected successfully. Very pleased! Problem was finally corrected successfully. Very pleased! More

First visit for oil change, very impressed with Jason and my overall experience with Kia. my overall experience with Kia. More

Very professional, friendly and knowledgeable about my vehicle. I also enjoyed the waiting room and amenities. vehicle. I also enjoyed the waiting room and amenities. More