Kia of Lansing - Service Center

I have never taken my KIA anywhere else, I trust the crew and they are always understanding, timely and informative ! and they are always understanding, timely and informative ! More

I had to bring my Sorento in for warranty work and initially over the phone was 2 hours. When i got there it was 4hours. Finally picked up my car 7 hours later. After that I had more issues with it th initially over the phone was 2 hours. When i got there it was 4hours. Finally picked up my car 7 hours later. After that I had more issues with it then when I brought it in. I was late for work by an hour and I told them I needed the shuttle to get me by 4, they sent the shuttle out at 4.i would give 1 star but Keith the service manager is a nice guy and helped me the next day when I had to bring my car back. More

Good and quick service. Everyone was very friendly and helpful it was one of my shortest waits. Thanks Everyone was very friendly and helpful it was one of my shortest waits. Thanks More

Customer service has gone downhill, but has gotten way more expensive. Don't bother scheduling an appointment. I used to schedule them on their website but noticed I was still waiting a long time. Last ti more expensive. Don't bother scheduling an appointment. I used to schedule them on their website but noticed I was still waiting a long time. Last time I went in for an oil change and mentioned this to one of the service managers he told me that they don't see any of the appointments that get made online. Maybe this is something you should look into fixing or take the option off your website!? We waited almost 2 hours for an oil change but we had to leave and the manager told me to schedule an appointment with him for the following Monday and I would be in and out and in no time. I set an appointment for 5 p.m. I arrived at 4:50 p.m. and did not leave until almost 2 1/2 hours later!! This was for a simple oil change and new wiper blades! I will be looking elsewhere for the service needs on my Kia. More

They have left my car dirty, moved items and not put them back and not completed the services properly. The customer service agents are nice, but that’s about it. back and not completed the services properly. The customer service agents are nice, but that’s about it. More

I got my car at this dealership and have been very satisfied with the service so far. satisfied with the service so far. More

Customer service. Is awful in service center- no follow through, they don’t return phone calls, and don’t resolve engine issues after 8 months Is awful in service center- no follow through, they don’t return phone calls, and don’t resolve engine issues after 8 months More

Excellent service department and dealership in general! The staff is friendly and helpful all the time. The staff is friendly and helpful all the time. More

Friendly personnel. Unclear hiw long repairs would take and ended up being longer than expected. Unclear hiw long repairs would take and ended up being longer than expected. More

Courteous, trustworthy, professional and explained every part of the service in vivid detail. Clean waiting room part of the service in vivid detail. Clean waiting room More