Kia of Lansing - Service Center

The service department always goes above and beyond for me. It’s the main reason I come back for service on my vehicle when needed. me. It’s the main reason I come back for service on my vehicle when needed. More

Everyone was great especially Jeremy. He is always so helpful. He got me in asap because I had an important appointment that I could not miss. All the staff are friendly and happy. helpful. He got me in asap because I had an important appointment that I could not miss. All the staff are friendly and happy. More

My appointment went quickly and took the estimated time that I was told it would take. The service representative was friendly and answered my questions. that I was told it would take. The service representative was friendly and answered my questions. More

Professional and timely. The service technician found an unexpected issue when I had my vehicle in fora basic oil change. Great service. The follow up is amazing unexpected issue when I had my vehicle in fora basic oil change. Great service. The follow up is amazing More

Always fast friendly service at a reasonable price. Kody is awesome in the sales department - highly recommend him. The service team is also very professional. is awesome in the sales department - highly recommend him. The service team is also very professional. More

I avoided responding but it keeps coming back. It is my hope that the most recent “fix” is the final one. From a customer’s perspective it seemed unnecessary to drive 1,000 miles multiple times. It was a k hope that the most recent “fix” is the final one. From a customer’s perspective it seemed unnecessary to drive 1,000 miles multiple times. It was a known issue and should have simply been fixed. Service seemed to use stall tactics, and didn’t return calls as promised. It was frustrating- I understand why many did the class action More

Jeff Miller did an excellent job of listening to what I wanted and immediately locating that vehicle. He also answered any questions that I've had and has followed up to see if I needed anything else. I wi wanted and immediately locating that vehicle. He also answered any questions that I've had and has followed up to see if I needed anything else. I will look to use him for my future car buying needs. Thanks More

This dealership goes over and above for us customers. They are fast with repairs and offer a large variety of beverages to choose from while you wait. They are fast with repairs and offer a large variety of beverages to choose from while you wait. More

Never a disappointment with Kia of Lansing. So pleased, we ALL (kids too), EACH drive a Kia! #Sedona #Soul #Optima (2 of those)! Great Service! we ALL (kids too), EACH drive a Kia! #Sedona #Soul #Optima (2 of those)! Great Service! More

Service department staff were all very nice and were able to get my car fixed. I will say that I was not impressed with your online service dept scheduling system😒 I went online early Monday am to set up to get my car fixed. I will say that I was not impressed with your online service dept scheduling system😒 I went online early Monday am to set up an appt for Wednesday and never heard back from anyone which is why I called early Wednesdsy am and John said I could bring it in that day! More