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Kia of Lansing - Service Center

Lansing, MI

4.4
1,785 Reviews

1,785 Reviews of Kia of Lansing - Service Center

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February 09, 2021

They sold a vehicle that does not have heat and does not work I cannot fix our vehicles and on that help me and let me drive a vehicle in the winter with no heat More

by ajones829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Nixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

The service team always is prompt and efficient when attending to my vehicle! They help me feel reassured that my vehicle is in prime shape with frequent vehicle inspections. Thanks Kia of Lansing! More

by Jessica88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Reed
February 08, 2021

Kia of Lansing is the best! I have not had a service experience here that did not go smoothly. They are always honest and very timely and the waiting room is kept clean. The service team is always fri More

by Alicia.churill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Reed
February 04, 2021

I came in for an oil change without an appointment. Jeremy and Steve got my vehicle right in. Performed the oil change and even replaced a brake light bulb that was out. All this in less than 45 minute More

by Shan1239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Smith, Steve and Keith
February 03, 2021

The service was awesome. KIA called around and found me a Rental the same day of when I dropped my car off at their shop. I was able to make it to a very important appointment out of town. Upon returning, Ki More

by CHOCOLATESYKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name but he's short with facial hair and wears glasses and always sit at the desk closest to the service bay. He always helps me and is very very very courteous and informative., Jeff Darden
January 29, 2021

They have great customer service I live an hour away from Lansing and I come there because of the service that I receive. Thank you Jeremy and Keith and the staff at Kia of Lansing. More

by Laronthornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy and Keith , Jeff Darden, Devan Reed, Isaac Hidalgo
January 28, 2021

They are very kind and helpful with sales and service. I enjoyed the way I've been treated by the sales and service staff. They helped me to find the car I wanted and provide great service for all my quest More

by jasonrmott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2021

Have leased two vehicles from Kia of Lansing, sales and service staff have always treated me with utmost professionalism, and courtesy. Communication with them is easy, and informative. More

by KFRANKS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith in service
January 25, 2021

Thanks to Kia lying about the fuel rating I’m on your fuel reimbursement program which is a real pain in my xxx but I went through the usual xx to get the payment card. However when I told my granddaught More

by DIBECK72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
January 25, 2021

This dealership is great. They always get you right in and work on anything you need them to. The only thing I’ve ever had an issue with is an employee trying to get me to get a new filter. I said no at t More

by ally_whitmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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