Kia of Leesburg - Service Center

I waited in the Customer area while the work was performed. It was clean and it had refreshments which was very nice. performed. It was clean and it had refreshments which was very nice. More

Everyone was very helpful and knowledgeable. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. More

Ryan R service advisor and Tyler tech mechanic went over and above to fix a leak when it rained. and above to fix a leak when it rained. More

Service advisor was very courteous and knowledgeable. He made my visit very pleasant and kept me informed of my status. I will definitely stay with this dealership for my vehicle needs. He made my visit very pleasant and kept me informed of my status. I will definitely stay with this dealership for my vehicle needs. More

Clean, service writer Steven was great. We waited longer than expected for our vehicle. One hour and 30 minutes turned into 4 hours . We waited longer than expected for our vehicle. One hour and 30 minutes turned into 4 hours . More

I had problem they didn't fix car right came back and they fixed it right second time around they fixed it right second time around More

The dealer lot had a number of different vehicles available and a variety of colors. Tim was great and answered all of our questions. Alfredo greeted us and was polite and helpfu available and a variety of colors. Tim was great and answered all of our questions. Alfredo greeted us and was polite and helpfu More

Well done by the service rep Ryan and those in shop. In by 8 & out by 9:30. In by 8 & out by 9:30. More

Couldn't not find or fix rattle on driver's side of vehicle The last time I took the vehicle over I left it from Wednesday to Monday. They said they fixed a rattle in the front bumper. On the way hom vehicle The last time I took the vehicle over I left it from Wednesday to Monday. They said they fixed a rattle in the front bumper. On the way home after picking car up on the Monday the rattle returned about 6 miles from the dealership when the car was fully warmed up. I had told them this but they never drove the car long enough to get whatever was loosing up when hot to rattle and they didn't have any one that could ride with me on the day I picked it up to verify that the rattle had been fixed. Brought the car back the following Monday and had another service writer go out with me. He heard it as well as I did. He wanted me to leave the car again. I had to have a loaner or rental as it the only car we have and my wife uses it to go to work. No loaners available and would not rent us a vehicle and they did the first time I Left. Do frustrated I left the dealership. With in two weeks I went to different dealership and traded the vehicle for a new one. I will not be using KIA of Leesburg again unless it's an emergency. Very unresponsive since Morgan Auto Group purchased the business from Bill Bryan More

Recently had service done on my 2016 Optima. As in the past , requested that Alan Woodward be my point of contact in the Service Department. Alan is very professional, personal, and custo As in the past , requested that Alan Woodward be my point of contact in the Service Department. Alan is very professional, personal, and customer oriented. He is a true representative of your dealership. Management should feel fortunate to have him as an employee. I recommend he be considered for any promotional opportunity. A long time customer, Ronald Durian More