Kia of Leesburg - Service Center

I appreciate the convenience of scheduling service…. and how I was able to get squeezed in within a day for a potential mechanical problem. I also loved the large waiting area with the comfy couches, ch and how I was able to get squeezed in within a day for a potential mechanical problem. I also loved the large waiting area with the comfy couches, chairs, TV’s, and multiple coffee, soda, and snack bar options. More

Very professional and pleasant to deal with. Couldn’t fix the problem, will bring it back. Couldn’t fix the problem, will bring it back. More

Terrell Buttone was a very good Service Advisor. However, I was amazed that you couldn't fix my Tow Hitch recall because you had to order the part to do so. It seems to me that the person who took However, I was amazed that you couldn't fix my Tow Hitch recall because you had to order the part to do so. It seems to me that the person who took my call to set up the service could have told me it would take 2 trips to your service center to take care of this recall. I set aside a half day in oder to get this done since the person setting up the appointment told me that's how long it would take. Now I have to set aside another half day to get the job done. I think my time is as important as yours so I am not a happy person that has to come back for a recall. I feel you wasted my time by not being able to help me when I set up an appointment specifically for the tow hitch. Why couldn't you keep some of these on site? More

Service is good and my service person always does a good job. I enjoy having my service performed here. job. I enjoy having my service performed here. More

Friendly, knowledgeable staff. Service was quick and easy. Will keep coming back. Nothing else to say. Service was quick and easy. Will keep coming back. Nothing else to say. More

Everything went right on time including courtesy car ride home. Nice car wash.and great service. home. Nice car wash.and great service. More

It's new to us we bought our car at Bill Bryan,was good to see some familiar faces. to see some familiar faces. More

While the service was polite, friendly and somewhat timely, I was very disappointed to find out that the recall could not be completed due to lack of parts. I specifically asked when I made the appoin timely, I was very disappointed to find out that the recall could not be completed due to lack of parts. I specifically asked when I made the appointment if the parts were in stock. I was assured that the service department would call me if they did not have the parts available for same day service. They did not call me nor did they tell me when I dropped the car off that they would not be able to complete the job that day. I understand that an inspection needs to be done before parts are installed, but the service department should always have parts on hand when performing recall work. Now I will have to drive a potentially unsafe car until the parts come in and then waste another half day waiting for the work to be done. I was hoping that my future cars would come from this dealership but now I am not sure if this will happen. More

location is convent to my home. Staff was very helpful. service was performed as scheduled. Staff was very helpful. service was performed as scheduled. More

Very busy place! Easy to get appointments. Very informative and was able to track my vehicle through the process. Appreciated the video showing my car and what Easy to get appointments. Very informative and was able to track my vehicle through the process. Appreciated the video showing my car and what they completed. More