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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,147 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,147 reviews

August 10, 2024

Excellent service and no pressure in car sales. Very fair in their practices with securing your dream car. More

by adiver2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Frazier, Ivan Rodriguez, Levi Durst
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Aug 12, 2024 -

Kia of North Austin responded

Thank you for the fantastic feedback! We're glad to hear that our team at Kia of North Austin provided excellent service and a pressure-free experience. Enjoy your new car!

August 09, 2024

Organized, app to keep you advised, full car review and recommendations, wash and vac really appreciated. More

by tjh0057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 12, 2024 -

Kia of North Austin responded

Thank you for sharing your positive experience! We're glad to hear that our organized service and the app at Kia of North Austin made things convenient for you. We appreciate your feedback and look forward to serving you again!

August 09, 2024

Quick and painless. Great customer service and willingness to stop and explain the process. Highly recommend! More

by Clintowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 12, 2024 -

Kia of North Austin responded

Clintowen, thank you for recommending Kia of North Austin! We're glad to hear our team made the process quick and easy for you. Enjoy your new ride!

August 06, 2024

Ivan and finance manager were very helpful. My daughter was very happy with the kelp they provided More

by christopher.mac145
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez
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Aug 07, 2024 -

Kia of North Austin responded

Christopher, thank you so much for your kind words! We're thrilled to hear that Ivan and our finance manager were helpful and that your daughter is happy with the assistance she received. At Kia of North Austin, we appreciate your feedback and look forward to serving you again!

August 05, 2024

The sales associate was stellar and once i was with the finance manager things were very smooth and easy. i would BEG you to lose the absolutely idiotic step of writing a number down with the sales ass More

by no
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Williams
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Aug 05, 2024 -

Kia of North Austin responded

Thank you for your feedback! We're glad to hear that the sales associate and finance manager provided a smooth experience at Kia of North Austin. We appreciate your input on our process and will take it into consideration for future improvements.

August 03, 2024

Everything was done in a timely manner even earlier than expected. The waiting area was comfortable with free snacks and coffees. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 05, 2024 -

Kia of North Austin responded

Thank you for sharing your experience! We're glad to hear that our team at Kia of North Austin exceeded your expectations and made the wait enjoyable with our amenities.

August 01, 2024

Breshard and his whole team made something happen for me that I thought was impossible. Made me whole again and I won't ever forget it. Thanks Breshard! More

by Angie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez, Levi Durst
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Aug 01, 2024 -

Kia of North Austin responded

Angie, we're so glad to hear that Breshard and the team at Kia of North Austin could make such a positive impact for you. Thank you for sharing your experience!

July 31, 2024

Absolutely the worst to deal with and only cares about the sale not the customer More

by Zhunterm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Amburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez
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Aug 02, 2024 -

Kia of North Austin responded

Thank you for sharing your concerns. I regret to hear about your disappointing experience. Your feedback is important to us, and we take comments like these very seriously. Our goal is to ensure every customer feels valued and satisfied with their experience. Please reach out to me directly so we can discuss your concerns in more detail and work towards a resolution. We are committed to improving our service and hope to earn back your trust. Thank you, Ben Klein General Manager benklein@lithia.com

July 28, 2024

Great service. In and out quickly. Explained what was needed. Felt like I could trust them. More

by Tljordahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jul 29, 2024 -

Kia of North Austin responded

Thank you so much for your kind words and the 5-star rating! We're delighted to hear that you had a great experience with our service team and that you felt informed and trusted in our care. Our goal is always to provide efficient and transparent service, so it’s wonderful to know we met your expectations. Thank you again for choosing Kia of North Austin!

July 27, 2024

Good buying experience. They give good deals to make the buying easy and both sides are happy. More

by Cpc_B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Frazier, Richard Williams
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Jul 29, 2024 -

Kia of North Austin responded

Thank you for your five-star review! We are delighted to hear that you had a positive buying experience at Kia of North Austin. Our team strives to offer great deals and ensure a smooth process for our customers. It's wonderful to know that our efforts helped make the transaction satisfying for both sides. We appreciate your business and look forward to serving you again next time!

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