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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,115 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,115 reviews

January 18, 2024

Carlos made this experience so incredible, he truly went above and beyond to have my car ready in as little time as possible, he consulted with me , kept me updated, made an effort for me to understand the More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos A
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Jan 18, 2024 -

Kia of North Austin responded

It's fantastic to know that Carlos provided you with such an exceptional experience at Kia of North Austin, Sue. We're proud to have him on our team and we'll be sure to pass along your kind words! Thanks for taking the time to share your experience. We look forward to working with you again in the future!

January 18, 2024

Quick, easy, fair pricing. Respected me and sincerely thanked me for using their service department although I bought my Kia from another dealer More

by DIANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Thompson
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Jan 18, 2024 -

Kia of North Austin responded

Dianne, we're glad to know you had a positive experience with our service department at Kia of North Austin. We appreciate your business and look forward to serving any future needs!

January 17, 2024

Helpful and informative. Though I had no appointment no one was phased. Just got a sales person for me right away. More

by Dellajhnsn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Choi 6 star s, Cody Frazier
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Jan 17, 2024 -

Kia of North Austin responded

Thanks for the five-star review, Della! We're glad to know our team was helpful and informative during your visit. It's great to hear we were able to accommodate you without an appointment. Come back and see us again whenever we can be of assistance along the way.

January 17, 2024

Finance Office failed to honor price online unless financed through Kia North Austin. No disclaimer to online price and was quickly changed after we chose not to finance through them. Nothing against More

by jknric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Thompson
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Jan 19, 2024 -

Kia of North Austin responded

We appreciate your candid feedback regarding your recent visit. It's regrettable to learn we left you feeling disappointed with your experience. We understand your frustration with the price discrepancy and will discuss it with our team internally to provide a better customer experience moving forward. If you have any additional questions or concerns, please reach out to me directly. Thank you, Ben Klein - General Manager - benklein@lithia.com

January 17, 2024

Service completed quicker than expected. Providing Lyft rides to home/work and back again is so convenient More

by jfoley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis service agent
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Jan 17, 2024 -

Kia of North Austin responded

We're glad to know that our service at Kia of North Austin exceeded your expectations and you found our Lyft rides convenient. We appreciate your five-star review and look forward to working with you again during your next visit!

January 12, 2024

I have always had a great experience with kia of North Austin. Service is always excellent. They always explain what my issues if any and get them done. More

by samlaln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 12, 2024 -

Kia of North Austin responded

We're glad to know you've consistently had great experiences with us at Kia of North Austin, Sam. Our team always aims to provide excellent service and clear communication about any issues. Thanks for your review! Let us know if we can assist with anything else down the road!

January 11, 2024

They gave us a great price on our car and the service associate was great (Carlos) More

by mom195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
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Jan 11, 2024 -

Kia of North Austin responded

Congrats on the new car! We're glad Carlos was able to get you a great price on your new vehicle. We appreciate you taking the time to share you experience and look forward to seeing you again down the road!

January 09, 2024

The service personnel were courteous, friendly and professional. They answered all questions asked completely. The checkout was fast and friendly also. More

by estelleross4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga
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Jan 10, 2024 -

Kia of North Austin responded

We're glad to know you had a positive experience with our service team at Kia of North Austin, Estelle! We strive for efficient and friendly customer interactions. Thanks for the great review!

January 08, 2024

Great service, courteous, informative ,use of video to inform customer of options of service , l will return for next service need. More

by maestraamable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 09, 2024 -

Kia of North Austin responded

We're delighted to know you had a great experience with our service team at Kia of North Austin. We appreciate your feedback and look forward to seeing you for your next service visit!

January 07, 2024

Love her! !!! She was so fun to work with and got me a great deal!! More

by Cc44417
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tayler Snider
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Jan 08, 2024 -

Kia of North Austin responded

Thanks for taking the time to share your experience regarding your visit to Kia of North Austin! It's great to know you enjoyed working with our team and they were able to get you a great deal! Safe travels in your new car! Come back and see us again whenever we can be of assistance along the way.

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