Kia of North Austin

My car was having trouble starting - I would have to hold the fob to the push start in order for the car to start instead of just pressing the button. They did a diagnostic and decided ordering a new $600 ke the fob to the push start in order for the car to start instead of just pressing the button. They did a diagnostic and decided ordering a new $600 key fob would fix the issue. Waited about a week on that and it did not fix the problem, so they ordered in a new IBU. I waited on that and showed up later for my appointment to get the IBU replaced. When I came by, they couldn't find any record of the appointment and had no idea of the part I was waiting on. So now I got to buy a key fob I didn't really need and a bunch of time wasted. I just left - I wouldn't want a business like this handling my car. More

Vardasha Wells is an excellent service rep. My Telluride was thoroughly serviced. I had made several calls to the dealership regarding the Recall for my siding coming off. Ms. Wells made sure t My Telluride was thoroughly serviced. I had made several calls to the dealership regarding the Recall for my siding coming off. Ms. Wells made sure this eyesore was taken care of as well. I was more than pleased with my service experience on Friday, Sept. 19th. Ms. Wells is definitely an asset to North Austin Kia Dealership. More

We had a wonderful experience working with Sebastian on our new Kia Telluride. From the start, he truly listened to all of our needs and made sure we felt heard throughout the entire process. He took his t our new Kia Telluride. From the start, he truly listened to all of our needs and made sure we felt heard throughout the entire process. He took his time during the test drive, walking us through every detail of the vehicle so we felt confident in our decision. What really stood out was how patient and thorough he was in explaining everything, not once did we feel rushed. Sebastian also worked closely with us to reach the price point we needed, making the experience both comfortable and stress-free. If you’re looking for someone who genuinely cares about helping you find the right fit, Sebastian is the person to see. More

Carlos is awesome! He is so helpful and responsive and always treats me with respect. He explains things well and is honest. He is so helpful and responsive and always treats me with respect. He explains things well and is honest. More

Sebastian Carlson was a great salesperson to work with. Friendly and genuine, he listened to what we wanted and didn’t use the pressuring tactics we have experienced when purchasing cars in the past. He wa Friendly and genuine, he listened to what we wanted and didn’t use the pressuring tactics we have experienced when purchasing cars in the past. He was transparent and went beyond the normal sales experience to get us the things we needed to feel comfortable with the purchase. His communication was good during the process, and he was quick to respond to questions we had. The buying process at Kia North was easy and didn’t feel stressful. Everyone was friendly, helpful and easy to talk to, and the store had a positive feel. Would recommend Sebastian and Kia of North Austin if you’re in the market. More

Unfortunately I did not purchase my vehicle from this dealership, but after working with their service department for some warranty repairs, I refuse to go anywhere else in Austin. They have been timely dealership, but after working with their service department for some warranty repairs, I refuse to go anywhere else in Austin. They have been timely and professional with an incredible sense of hospitality. My service rep, Vardasha, has been amazing. She has been transparent and does a wonderful job of keeping lines of communication open and up to date. The realtime updates from the mechanic are a reassuring touch. They show me what they’re seeing and what needs to be done about it. The service and repairs have been timely and convenient. Overall, I would highly recommend Kia of North Austin. More

Very good experience. .Hannah is nice and helped a alot..i will prefer kia austin .Hannah is nice and helped a alot..i will prefer kia austin More

He was incredible! Took over for another salesman and hit a home run! Would definitely recommend him to everyone! So and excited and happy! Thanks, Sebastian! It was a Took over for another salesman and hit a home run! Would definitely recommend him to everyone! So and excited and happy! Thanks, Sebastian! It was a pleasure to work with you! More

Customer service is amazing, very straightforward. Really accommodating, they worked in my oil change without an appointment Really accommodating, they worked in my oil change without an appointment More

Amazing Joe the manager incredible, Ali fantastic and amazing can’t thank them enough seriously amazing can’t thank them enough seriously More