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Kia of North Austin

Austin, TX

4.8
2,118 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,118 reviews

March 01, 2025

Awesome service department. Reasonable pricing, quick and excellent service. Friendly staff. Complimentary car wash. Highly recommended. More

by Nag M
Recommend Dealer
Yes
Employees Worked With
Zachary Schuller
Mar 03, 2025 -

Kia of North Austin responded

Thank you for recommending Kia of North Austin! We're delighted to hear that our service department impressed you with quick, excellent service and reasonable pricing. We appreciate your feedback and look forward to serving you again in the future!

March 01, 2025

Here’s a polished version of your review: “Carlos Areizaga was incredibly helpful and a pleasure to work with! He took the time to explain every detail of the process, making it easy to understand a More

by carolina.sampaio79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga
Mar 01, 2025 -

carolina.sampaio79 responded

“Carlos Areizaga was incredibly helpful and a pleasure to work with! He took the time to explain every detail of the process, making it easy to understand and making me truly appreciate Kia’s services. Thanks to him, my first experience with Kia was outstanding.”

Mar 04, 2025 -

Kia of North Austin responded

Carolina, we're delighted to hear that Carlos made your first experience with Kia of North Austin outstanding! Thank you for sharing such positive feedback about his helpfulness and dedication. Enjoy your new ride!

March 01, 2025

Polite and fast, quick drop off with little fuss service was completed faster than expected More

by Zr11100
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein - Service
Mar 04, 2025 -

Kia of North Austin responded

Thank you for the great feedback! We're so glad to hear that your service experience at Kia of North Austin was quick and hassle-free. We always aim to provide efficient and polite service, and we're happy to know we met your expectations. We look forward to assisting you again in the future!

March 01, 2025

Yesterday, February 28th, at 11:30 a. m., my husband and I went to Kia of North Austin , too check out a 2018 Kia Niro. Jerome was nice but vague. Did not present all the information More

by malenaj777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerome Knight
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Missy , Richard Williams
Mar 04, 2025 -

Kia of North Austin responded

Thank you for sharing your experience. We're deeply sorry to hear about the issues you encountered during your visit. This is certainly not the type of experience we aim to provide, and I understand how frustrating and disappointing it must have been for you and your husband. We take all feedback seriously and would appreciate the opportunity to address these concerns directly. Please contact me at benklein@lithia.com so we can look into this matter further and find a resolution. Best regards, Ben Klein General Manager

February 25, 2025

Excelente service, they Works fast. The people on servicié área súper gentile and everthing is clean More

by Jessica Ibarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga
Feb 26, 2025 -

Kia of North Austin responded

Thank you for your feedback! We're glad you had an excellent experience at Kia of North Austin. Our service team appreciates your kind words, and we look forward to assisting you again!

February 25, 2025

The Service Department is the BEST! I will not trust my vehicle to anyone else! They let me know every step of my repairs and were fast, special thank you to Daniel Epstein! More

by starrbella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 26, 2025 -

Kia of North Austin responded

We're delighted to hear that our Service Department at Kia of North Austin earned your trust and kept you informed throughout the repair process. Thank you for recognizing Daniel's efforts, and we look forward to assisting with any future needs!

February 24, 2025

Outstanding Service from Bailey! Bailey was professional, knowledgeable, and truly helpful throughout the entire process. He answered all my questions, guided me through my options, More

by Roman K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Kia of North Austin responded

Roman, we're delighted to hear that Bailey provided outstanding service and made your experience at Kia of North Austin smooth and stress-free. Thank you for the high recommendation!

February 23, 2025

Kia of North Austin was a great experience. Our salesperson, Sidney, was amazing. She knew exactly what we were looking for and answered all our questions and concerns. The finance dept More

by mtreybig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sydney Amburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Kia of North Austin responded

We're delighted to hear that Sidney and the team at Kia of North Austin provided such a positive experience for you. Thank you for recommending us! If there's anything else we can do, just let us know.

February 19, 2025

Hanna was an excellent sales agent. She consistently focused on my option request, as well as the given budget. More

by Iris
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Welch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Williams
Feb 20, 2025 -

Kia of North Austin responded

Iris, we're delighted to hear that Hanna provided excellent service and met your needs at Kia of North Austin. Thank you for sharing your experience with us!

February 18, 2025

Carlos and the service department at Kia of North Austin are the best service department of any dealership in Texas! More

by CLARKRYANPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 19, 2025 -

Kia of North Austin responded

We're delighted to hear that Carlos and our service department impressed you at Kia of North Austin! Thank you for the fantastic feedback. We look forward to serving you again in the future!

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