Kia of Old Saybrook

Pleasant experience Heard about this dealership through the Internet and had a very nice and quick experience. Joe was a professional and very personable sales person, an Heard about this dealership through the Internet and had a very nice and quick experience. Joe was a professional and very personable sales person, and landed me the car I had been dying for. Would recommend this dealship, especially for people with limited or a not so good credit score. More

JC is AWESOME!!!!! I bought a 2012 Kia Optima on Friday June 12, 2015 from JC at Kia Mazada of Old Saybrook. This is my second car from this dealer and from JC. JC is s I bought a 2012 Kia Optima on Friday June 12, 2015 from JC at Kia Mazada of Old Saybrook. This is my second car from this dealer and from JC. JC is super knowledgable, kind, not pushy whatsoever and finds you what it is that you are looking for quickly and without wasting any of your own personal time. The finance staff are also wonderful and very helpful people. I would buy again from them in a heart beat. Thank you for everything!!!! Jennifer Pawlak More

scam at its finest I was lied to on the phone to get me into the door. I travled 80 miles for a deal that never existed. I was told by the sales guy Josh that the woman I was lied to on the phone to get me into the door. I travled 80 miles for a deal that never existed. I was told by the sales guy Josh that the woman i spoke to was a telemarketer and was "trained to lie" i spoke to every sales person there before leaving. All offered different deals and all of them said the previous offer wasnt accurate. I was told at first my payments would drop after 10 months. The finance department then said oh no you have to refinance. Nothing is guarenteed. How can you tell someone there payment would drop 59$ in 10 months if that is not guarenteed? They poorly attempted to sell me a 2012 car with 80k miles with an msrp of 17,000. Car was worth 9 grand in its best condition on EVERY source i checked. I have never been so upset to have been pre approved for a deal that never existed and then told a car is worth double its value. Unreal. Stay away. Do not waste your time or money. More

Awesome customer service I went to this dealership on May 22, 2015 and spoke to salesperson Miranda Sherman. She was extremely friendly and professional. I am interested in a I went to this dealership on May 22, 2015 and spoke to salesperson Miranda Sherman. She was extremely friendly and professional. I am interested in a 2012 Kia Rio. Beautiful car. I wish every dealership i have gone into i received the same kind of treatment. I would highly suggest this dealership. More

Terrible The worst. Deal fell through on vehicle and deposit was to be destroyed by JC, Instead they cashed the check 2 days later. Been battling for almost 2 The worst. Deal fell through on vehicle and deposit was to be destroyed by JC, Instead they cashed the check 2 days later. Been battling for almost 2 weeks for my refund and told 2 different dates the refund was sent. GM Fran Drake didn't even reply back to my 2 phone messages. Real professional like his staff. Stay away More

Look no further! New customer for life ! I have dealt with car dealerships all over the state and after watching Landon's catchy commercial, had to see what his "bad credit" program entailed! I have dealt with car dealerships all over the state and after watching Landon's catchy commercial, had to see what his "bad credit" program entailed! My entire experience was nothing short of amazing! The sales manager Fran, and the finance manager Dan are the most personable, patient and hard working people I have met in the industry! You're truly not just another car buyer, you are their customer and they want to help you! Don't bother going anywhere else they all lie and forget to disclaim their hidden requirements, this place is honest and will work with you! I have never owned a Kia and didn't even want one! Ironically enough, I now have a 2012 Kia Optima which I'm in love with and will purchase from now on! Every employee in there is nice, calm and welcoming! Check out their kid area, or have a hot dog on the grill! I can assure you, your experience at Old Saybrook Kia will not disappoint, I only wish I found them years ago! More

Professional, Friendly and Knowledgeable This was my second car from this dealer. Loved my first purchase but wanted something newer. This time I went with a new Kia. Joe and Kat made sure my This was my second car from this dealer. Loved my first purchase but wanted something newer. This time I went with a new Kia. Joe and Kat made sure my experience was five star. Patient, kind, knowledgeable and professional are just a few words that come to mind. I highly recommend them and this dealership! More

Horrible experience John, my salesman was the only good thing about this dealership. I was looking for a specific 2015 Sorento. They said they found one for me, the day I John, my salesman was the only good thing about this dealership. I was looking for a specific 2015 Sorento. They said they found one for me, the day I was supposed to pick up my vehicle they said the dealership delivered the "wrong one." The next time they said they found my vehicle and was going to be delivered, again, the car was not at Kia dealership because the new vehicle they were getting me in Long Island wouldn't start. This whole process has been a nightmare! I finally got the vehicle I wanted and bought my Sorento on 12/8/14, they still have NOT paid my old vehicle off and the payment is late and could risk going to the credit reporter. I've called several times to rectify issue and no one calls me back or I get the run-around. I'm disgusted and won't use Kia of Old Saybrook again. John, the salesman was perfect though:) More

happy Love this place Fran and j.c were very upfront with me esp having bad credit .sensible auto financed me when no one else would...the staff is amazing Love this place Fran and j.c were very upfront with me esp having bad credit .sensible auto financed me when no one else would...the staff is amazing would def recommend KIA to all my friends and family More

Great 1st experience purchasing a vehicle at a dealership! I have been on a search for a pre-owned Kia for my daughter. After spending a frustrating day at a dealership in Long Island, I went back on online an I have been on a search for a pre-owned Kia for my daughter. After spending a frustrating day at a dealership in Long Island, I went back on online and found Kia Mazda of Old Saybrook. I made an inquiry at approx. 8pm on a Friday. About 1/2 hr. later I received a an email from Kat. After a couple of emails, I gave her a call about 9pm expecting to leave a message. She received the call and I informed her that I was very interested in the Kia Soul that they had inventory. I informed her that I needed it at a certain price before I was going to make the 90 mile trip from the Bronx. To my shock she returned the call within 15 minutes to inform me that my price was met. I was sold by a professional salesman in John Coons who was very courteous, helpful and made the process an extremely smooth one. Dan was very professional in administering the finance details. My daughter is very happy with the car therefore, so am I!! When I am in the market again for a car they will be my first call!! More