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Kia of Port Charlotte

Port Charlotte, FL

4.4
5,041 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 5,041 reviews

September 03, 2022

Service was fine but dealership does not honor the words they tell you when they are trying to get you to sign the dotted line. Was told my warranty was from tip of the car to tip of the car. "Windshield wi More

by pamwright.dvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Ray, Marc Lepore
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback with us regarding your service experience. Please note, although not having your information and knowing the details, in general the Kia warranty does cover several components of the car with the exception of wear and tear items and maintenance items. Wear and tear includes air filters and tires as well as windshield wipers. This is explained in the terms of the warranty or service contract. We of course care about your experience here and would like to do what is in our ability to make you feel valued. Please let us know how we can do so. 941-249-6171

Sep 12, 2022 -

pamwright.dvm responded

I realize what the contract states, just informing you that wasn't what came out of Jordan's mouth. I have family that was in the room that will verify the "this signature is for your literal bumper to bumper warranty - windshield wipers need replaced, I replace them. You buy $5000 rims and your rim needs replacing, I replace it with your $5000 rim" line. Marc was great. He's not the problem. I have no issues with his handling of my situation and he tried to defuse the situation as much as possible. But why would I spend the time and gas to drive to your dealership from Arcadia for a free oil change? I have always said , since I bout my first Soul from Billy Fucillo, that I would always recommend the brand and any of his lots for a great value and a great service. I just don't feel that way from the experience I've had so far. Quite sad given the fact that everyone asks where I got my car and what kind of car it is.

September 03, 2022

Sebastian was an amazing employee and went above and beyond to sell me my 2017 Sorrento. This place is amazing and I would recommend it any day of the week More

by Jwhite0925
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Bolt
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Sebastian! We appreciate your business and five star review.

September 03, 2022

The dealership is very Fast, and the team is Betty friendly and knowledgeable , waiting room is comfortable More

by rachel52985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with us!

September 03, 2022

Bill was great - no pressure - answered all questions - recommended for other people looking to purchase More

by A.WALKER5656
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Shallow, Darren Jason
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for taking the time to share your positive experience with us!

September 02, 2022

customer service was excellent and very fast. They looked for the best offers so that he had the car. More

by annlopez2104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bruer
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and your business. Enjoy your Kia!

Sep 12, 2022 -

annlopez2104 responded

Thanks 🙌🏻

September 02, 2022

Went in for service. Good clean area for waiting. Watched the service being done closely. Service person did not use torque wrench on lug nuts after tire rotation complet More

by Pcorio
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback regarding your service experience. Your concern is noted.

September 02, 2022

Good service from this dealership, good communication and service advisors are very efficient. Do not try to upsell. More

by Zoey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Calderon, Vivian Molinero, Michael Steitz
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you Zoey for your five star review!

September 02, 2022

Amazing Excellent So good So nice So friendly So PROFESSIONAL SO VERY POLITE SO CREATIVE SO VERY FAST More

by Tatiana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for your kind words and five star rating!

September 02, 2022

Nice and clean and comfortable. Everyone very friendly! A Pleasure to go to! Thanks again! More

by DEANER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service Department!

September 02, 2022

All employees that helped us went above and beyond to make sure we were satisfied with our service there. Rachel, our service advisor was super helpful and amazing. More

by Maria Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Castelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and your business!

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