Kia of Port Charlotte - Service Center

### **Extremely Poor Service and Unacceptable Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought a vehicle from this dealership specifically for the 100,000-mile warranty, expecting peace of mind for the next decade. Instead, I have been met with incompetence, disrespect, and a refusal to honor their work. Shortly after purchasing the car, my wife drove through a flooded street. Insurance covered the engine replacement, which was performed by a mechanic at Kia of Port Charlotte. This is where the issues began. 1. **Faulty Flood Damage Assessment:** The mechanic's initial estimate was severely lacking. They only replaced the engine and failed to properly inspect the vehicle for other flood-related damage. 2. **Transmission Failure:** Less than a month later, the transmission failed. After significant argument and resistance from the dealership, they finally agreed to fix it, acknowledging that it was part of the original flood damage they should have addressed. 3. **Sensor and Wiring Issues:** A year later, multiple sensors began to fail due to corrosion. When I returned to the dealership, they claimed this was a new flood-related issue and insisted that I file a claim with my now-lapsed insurance, essentially pushing the financial burden onto me. A competent mechanic would have checked the wiring harness for corrosion during the initial repair, preventing this from happening. Kia of Port Charlotte's mechanics performed a bare-minimum, negligent repair, and I am now paying the price. The staff has been **incredibly disrespectful**, ignoring my calls and treating me like I am an idiot. This dealership's service department is unprofessional, dishonest, and fails to stand behind its work. What should have been a single insurance claim has turned into an ongoing financial and emotional burden, all because of their incompetence. Do not trust them with your vehicle. More

Had a great experience recently with the Service team, specifically Ron Munday. His professionalism and attention to the customer was outstanding and comforting. Ron detailed the issues and answered th specifically Ron Munday. His professionalism and attention to the customer was outstanding and comforting. Ron detailed the issues and answered the concerns with the response stating it's his job to work the issues to completion and that he understood the customer's concerns. I felt confident when the vehicle was left in his hands knowing him and his team would continue the work until resolution. I would definitely recommend scheduling Service with Ron and I will reach out to him in the future knowing his care for the customer. More

Nino made it happen. Put me in a new 2026 SPORTAGE love it love it Put me in a new 2026 SPORTAGE love it love it More

I have had experience with other Kia dealerships and none compare with Kia of Port Charlotte. The waiting area is exceptional and the service is excellent. The Service Advisors keep you up to date regarding compare with Kia of Port Charlotte. The waiting area is exceptional and the service is excellent. The Service Advisors keep you up to date regarding your vehicle service. Highly recommend this dealership. More

I had an outstanding experience with the customer service I received from Ron Munday. Ron was incredibly careful, empathetic, and attentive to detail. He approached my car maintenance situation with patience I received from Ron Munday. Ron was incredibly careful, empathetic, and attentive to detail. He approached my car maintenance situation with patience and professionalism, taking the time to fully understand the issue and explore effective solutions. What stood out the most was his personal involvement—he didn't just delegate, but actually took the time to inspect the work and ensure that every maintenance detail was handled properly. His calm, thoughtful approach made a big difference. Truly excellent service! More

Hello, a few days ago I went to the dealer for service and Jessicas y maria kindly helped me and helped me with everything. Very good work. and Jessicas y maria kindly helped me and helped me with everything. Very good work. More

Let me tell ya – 2nd time for needed service, Difference from the first one - BETTER, and that was hard to do! Falisha, Aja and Maria were shortchanged. I wish I could have given them an 11 instead of a 10 from the first one - BETTER, and that was hard to do! Falisha, Aja and Maria were shortchanged. I wish I could have given them an 11 instead of a 10 !!.. I travel 45 minutes to get there - could be longer – would still go !!.. If you think this review is fake - the only thing fake is your thought. GO EXPERIENCE IT YOURSELF. SATISFACTION GUARANTEED, More

I visit Florida during the winter, have a 2016 KIA Soul as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an o as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an oil change and was told it needed a new cabin filter and sent a video of an awful dirty filter…but this filter is less than a year old/4k miles, no way it should be that dirty, so I believe my cabin filter wasn’t changed but charged $50…… When confronted with this the asst service manager agreed that it looks way too dirty for 4k of use of urban area driving….however the service manager Rachel disagreed and argued with me that this was possible….maybe if you live down 10 miles of dirt roads or in the Sahara desert….but not from urban area driving…..so over a $20 part….they have lost a service customer…… My customer service representative was fantastic….The service manager agreed…can’t say the same…. More

Slowest service ever! !! It doesn't seem to have improved in the last 4 years we have been trading cars with your company and using your service center. I plan to no longer !! It doesn't seem to have improved in the last 4 years we have been trading cars with your company and using your service center. I plan to no longer use you for service of our 3 rd car we purchased with you More

I loved my experience and loved the staff! Alex made sure that before I left everything was up to my satisfaction! Alex made sure that before I left everything was up to my satisfaction! More