Kia of South Austin

Every time I go to Kia South Austin they go above and beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of yo beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of your car your entire visit. I definitely will recommend anyone to Kia of South Austin. Also, special shout-out to Joseph for assisting me on my last visit. He was very nice and made sure to help me out! More

Worst service ever! Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appoi Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appointment you just stand there while the boys are just talking shop eating pizza and don’t even acknowledge that your alive.. then when there dine having there binging time they act upset that they have to stand up and go look at your car. I have all the names of each one of them and really feel disrespected that they can’t even say hello. The Gm should be very embarrassed but at the same time shocked not be shocked on review I mean look at be reviews on this it’s about the same issues. I have bought 2 brand new cars and 1 used Kia and trust me it’s not because of the service. Last example while I was waiting for my stinger GT being serviced I was really interested in upgrading to the new EV6 in the show room but for a hour while looking not one person in the showroom asked me if I was interested in buying a new car, what a lose they all look like there so busy or maybe I didn’t look like I could afford a 65k car. However after a hour one guy noticed me and said the door is unlocked if you want to peek in. Wow what a sales pitch. To bad I wanted the 2023 White GT in the showroom and my wife approved me to buy it. You guys need to do better there’s a lot of choices out there. TC . More

There are many reasons for this 1star today. I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with n I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with no correspondence informing me of the hold up. To getting the actual inspection report 30min prior to me leaving from a 5hr wait. To let me know of the recommendations needed/required. Poor customer service acknowledgment. At the point to where of course I would need to get the accommodation/requirements taken care of another day. That could have been prevented if I was informed at an earlier time within the wait. To me being informed that I purchased brand new tires at this dealership and was guaranteed warranty on the tires if any issues arises. But today was told they were not warranted because of the way the part was order by their representative at Kia dealership. How does this on fall on the customer? If the representative at the dealership orders the tires not the customer. Make it make sense. Kia please do better! My Kia since I have purchased the vehicle has always been serviced here. So disappointing. More

Job done in no time! The technicians are knowledgeable and answer questions promptly. I feel valued and respected. This is my third time at South Austin Kia. Hands down The technicians are knowledgeable and answer questions promptly. I feel valued and respected. This is my third time at South Austin Kia. Hands down the best service around! More

Service department is rude and never answers the phone. Apparently they don’t like customers who’s cars are not Kia. Apparently they don’t like customers who’s cars are not Kia. More

Kia of South Austin is a great place to buy a car and get service. service. More

The service was terrible. The repairs were not completed. The car came back and within 10 minutes the issues that were to be resolved came back. The repairs were not completed. The car came back and within 10 minutes the issues that were to be resolved came back. More

Careless and inconsiderate. My initial phone call was transferred 5 times. I purchased 4 new tires previously. The service technician neglected to leave me the key for the ti My initial phone call was transferred 5 times. I purchased 4 new tires previously. The service technician neglected to leave me the key for the tire locks so I couldn’t put on my spare tire when I got a flat. I had to have my car towed to South Austin just to get my tire replaced. The service guy first told me they couldn’t help me because my tires were “old”, they were purchased in 2021 and had less than 1,000 miles. I told him that wasn’t relevant so he had to go ask his supervisor. When I picked up my car he told me “now, put this key somewhere where you won’t loose it”. And the tire pressure light was on! More

Brought my Kia as my oil light came on. I approved an oil change as it was time anyway and asked them to let me know if it solves the issue. After a day of no communication, I spent 20 minu I approved an oil change as it was time anyway and asked them to let me know if it solves the issue. After a day of no communication, I spent 20 minutes on hold before being told the person overseeing my vehicle was unavailable and would call me back later. 4 hours later I called back, this time spending 33 minutes on hold, before being told my car is ready to be picked up. The advisor said they never got a message to call me back. As soon as I pulled out of the parking lot, the light came back on again. I immediately texted the advisor (I was told this is the best way to get through) and was ghosted. I called and was told that the best way to find out what was done and what I need to do next is just to come back in person because no one calls back and the hold time is longer than driving back to the dealership. I am now told that no tests were done on the car beyond changing the oil and if I want to bring it back, I should expect to leave the car with them 5 WEEKS for them to do a diagnostic. Leave my car with them for 5 weeks?? I get that they don't have a qualified person on staff to address the issue or that they don't have enough people working there, but a 5 week window is patently absurd. Surely, they could just call me a day in advance, or a week in advance, or xxxx, 2 weeks in advance, and I could bring it in? They have a lost a customer for life and I can't image I'll be buying another Kia ever again. More