Kia of Stockton

Purchased a used at another company. Took to service give check out after buying.Jacklin in service was wonderful. Needed new battery had it replaced but service did not set clock. Aske Took to service give check out after buying.Jacklin in service was wonderful. Needed new battery had it replaced but service did not set clock. Asked them about rough idle got no response other than you can bring back if it continues.Not good response. Walked out paying $225. Battery $277. Labor. Least could have set clock. More

After weeks of looking, finally found the used car I was looking for at a fair price. Salesperson told me it had a 30 warranty during which they would make any needed repairs. I'd recently been burned by an looking for at a fair price. Salesperson told me it had a 30 warranty during which they would make any needed repairs. I'd recently been burned by an online dealer so this was a big deal to me. When presented with the sales contract to sign, I find $1500 added to my price for a paint protective coating the dealer had added. I said I didn't ask for or want this coating. Too bad, it's already been applied, they said. So the advertised price was not the price and not in the budget i had set. When I complained, they quickly reduced the cost of the special coating by $500. Now it's 100% clear that this was nothing more than a greedy dealer reeling me in with a price that was nonexistent knowing they'd make a hefty profit off the mystery coating. Tired of car shopping I gave in until I asked about documentation on the 30 day warranty. I was told the car is sold As Is, no warranty and the salesperson was inexperienced and misinformed. Okay...not my problem. I couldn't accept this as I'd already returned two cars with major hidden defects in the last three weeks. I told them if there's no warranty, I'm not buying it unless my mechanic checks it out first. They would not give a 30 day warranty on a car with 25,000 miles, regardless, and offered no resolution to the stand still. They said I could drive back down Monday, 1 1/2 hours each way, and have my mechanic check it out. Then drive back another 1 1/2 to buy or return the car, and drive back home. Yeah, I'd love to spend another 6 hours driving to and from your dealership for potentially nothing but $100 in gas out of my pocket. No one but the salesperson who was never fully trained, expressed any regret or offered anything as a compromise solution. They simply didn't care. My spouse was so excited after searching for so long and now has to leave the room to keep from exploding on these guys. There was no ugly scene, I was just shocked at the complete absence of customer service. The salesperson felt horrible but it wasn't her fault. It was clear from the start she had little knowledge and little experience selling cars, but she was doing her best. Before I left, she offered to drive the car to me and let my mechanic check it out, waiting for the result. This was appreciated, but the burden of making this right shouldn't have been left to this nice young person. I'm not sure if she had even sold a car before. I will say that she had more courage and honor than any man in that dealership. All I can say is...keep on driving...it ain't worth it! More

I would love to start by thanking Esmeralda from Stockton Kia for her help & putting effort to make sure we felt welcomed understood every step of the way what was happening. She answered every question we h Kia for her help & putting effort to make sure we felt welcomed understood every step of the way what was happening. She answered every question we had was very nice & professional. She made sure we felt welcomed & made our experience of buying a car easy and smooth. She really rocks !!!! Thank YOU ESMERALDA for your services today 😻😻😻 More

New owner Mike was totally condescending and rude to us. You’d think a new owner would try and make a better impression to the Stockton community? I was trying to buy a new Kia, and he treated us like we sh You’d think a new owner would try and make a better impression to the Stockton community? I was trying to buy a new Kia, and he treated us like we should be grateful that he would even sell us a car. I wouldn’t buy a car from this dealership if it was the last car dealer on earth. More

My wife went to Kia of Stockton to get her oil changed. They followed up with her and she gave them the opportunity to earn her business and they did. The Salesman was good. He was newer to the business They followed up with her and she gave them the opportunity to earn her business and they did. The Salesman was good. He was newer to the business but he tried his best to answer all her questions. The issues started with the FINANCE MANAGER, ARMANDO and his UNETHICAL PRACTICES. My wife qualified for a 0% interest rate on her loan. But Armando told her that in order to qualify for the 0% interest rate she'd have to also purchase gap insurance, an extended warranty, and the oil service plan. If she did not get those "Extras" then she would have a lot higher interest rate. He said those services came with 0%. (That added an additional $3,000 to the loan.) Not understanding how these things work, she took the 0% and purchased the car. When I took a look at the docs and called a few friends in the car business, they informed me that the loan had NOTHING to do with those "extra services", but the FINANCE MANGER made money on selling these services. My wife then called Kia finance and was told the same thing. My wife and I tried calling ARMANDO numerous times and he was always out of the office or on vacation. He NEVER CALLED BACK. Finally, after numerous calls to Kia Finance, Kia of Stockton, and the extended warranty company we went down to Kia of Stockton. My wife had to sign cancellation paperwork which is understandable. The dealership REFUSED to give my wife a copy of the papers that she signed. He said it was a company policy. Luckily my wife was able to take a picture of the docs. Even though the warranty company sent the check to Kia of Stockton in October it still took 7 months for the money to get sent from Kia of Stockton to Kia Financial after the paperwork was signed(more than likely because he was paid for the deal and the money was going to be taken back). Basically this man LIED to my wife and used extremely unethical tactics to make sure he got paid because there is not much money to be made on a 0% loan, so the Finance Manager tries to include the extras. This man represents Kia of Stockton so I'm sure this isn't the first time Armando has done this, or the last time. It was in his power to do thing legitimately and our business would of went back to him. But instead we drove over an hour to Kia of Vacaville to purchase another Kia for my daughter. They were much more forthcoming with information. They actually and morals and ethics.(they actually told us that those services weren't needed to obtain another 0% loan). BEWARE OF THIS DEALERSHIP and really educate yourself or they might try to get you too. They give themselves, dealerships, and Stockton a bad name. The reason why we waited so long to write the review is because we've been waiting this long for the check to be applied to the loan. BEWARE check the Better Business Bureau. Their grade is F https://www.bbb.org/us/ca/stockton/profile/new-car-dealers/kia-of-stockton-1156-90035851 More