Kia of Wilmington

Great Experience! It was a great experience and my salesperson was very helpful and friendly. I got the car I wanted, and it didn't take a lot of time. It was a great experience and my salesperson was very helpful and friendly. I got the car I wanted, and it didn't take a lot of time. More

New Car Purchase I went in to get an oil change on my 2013 Kia Optima. While waiting I looked at a 2015 Kia Optima Hybrid I really liked. I was politely approached b I went in to get an oil change on my 2013 Kia Optima. While waiting I looked at a 2015 Kia Optima Hybrid I really liked. I was politely approached by Delonn Ellison who identified himself as a Sales Consultant. Needless to say I left my 2013 at the dealership and left with a brand new 2015 Kia Optima Hybrid for close to the same payment per month. Delonn worked professionally to get the deal done in a timely manner, provided a insightful test drive and explanation of the vehicles features. i was very pleased with my car buying experience and plan to refer family and friends to Delonn in the future. More

excellence in customer service. Leah delivered service excellence everytime I visit. She makes you feel like she is giving you personal service everytime. It's always a pleasure vi Leah delivered service excellence everytime I visit. She makes you feel like she is giving you personal service everytime. It's always a pleasure visiting Kia of Wilmington when Leah is involved. More

Friendly and extremely knowledgeable, Buying a new car is not usually an easy process, , but Larry Price, sale person made this process easier than usual. He was friendly and knowledgeabl Buying a new car is not usually an easy process, , but Larry Price, sale person made this process easier than usual. He was friendly and knowledgeable and believed in his product. This was an extremely pleasant, friendly experience from when I walked in the door with my daughter who have previously purchase her own new Kia . This was the best decision I had made in a long time, I love my new car, thank to Kia, everyone was so helpful. More

Robert Ness was very courteous and took care of my wife and I throughout the process. He drove around to get us what we need and made sure we were statisfied wit was very courteous and took care of my wife and I throughout the process. He drove around to get us what we need and made sure we were statisfied with everything. We ended purchasing 2 cars. Thank you. More

John from Kia of Wilmington John was very helpful and had knowledge of all the cars I was interested in and helped me make the best desicion for my purchase. John was very helpful and had knowledge of all the cars I was interested in and helped me make the best desicion for my purchase. More

Extremely Bad Service Visit Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start wo Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start working on 2 recall items. Thus unauthorized work and vehicle had to stay another day. Next day given estimates of 1200 for PS and 1500 for seat. Elected not to do either at this time due to lack of funds, but asked if they could get driver seat back up, was stuck reclined. They were able to do this. Picked up car, but wasn't given any service ticket. Noticed engine making noise and wanting to stall out. Complained to dealership salesman since service was closed. Salesman was very understanding and helpful, Larry Price, and recommended leaving the car so the service team could look at it on Saturday. We did this. Next day the vehicle wasn't hardly looked at, told it wasn't anything they did, but need another day to look at it. Total mess now engine idles high and very noisy. Basically, they messed up my vehicle, tried to charge us 1500 for a front seat when they could get the seat back upright, worked on vehicle without permission for the recall items, very poor with notification on any of the days as we had to call them most of the time and here is probably the worst thing they did, I believe. On the slip we received the second time we picked up the vehicle they put that the vehicle was 3 qrts low on oil, which it wasn't when it went in. I checked the oil the next day (dark when got home) and found it extremely overfilled. I changed the oil and estimate it was at least overfilled by 2.5 qrts. My opinion is that this dealerships mechanic intentionally overfilled our vehicle with oil, because of our complaints! More

Great Customer Service Employees are friendly, warm and welcoming. Service went very well comfortable waiting area. Times for service is very accommodating. Get appointments Employees are friendly, warm and welcoming. Service went very well comfortable waiting area. Times for service is very accommodating. Get appointments fast. Employees offered support around calling to schedule future service as needed. More

Great Dealership Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room Professional people from the purchase to the delivery,,and all dealings since then,,apprxm 3yrs or so..always there for you,,,Clean nice waiting room if you want to wait for your car,,Everyone friendly,respectful and easy to deal with...Never pushy or hurried,,,Would recommend to family and friends,,,which in this day and age is really saying something,,, More

Hidden Fees The deal on the used vehicle looked good until we questioned the fees. Seems they included a $449.00 "document" fee that they forgot to mention and $ The deal on the used vehicle looked good until we questioned the fees. Seems they included a $449.00 "document" fee that they forgot to mention and $699.00 for gap insurance which we did not request. As a senior citizen, I have purchased many vehicles and have never run into a document fee this high. This was just their way to increase the cost of the vehicle, so the deal was not as good as we thought . Plus, the car was dirty when they delivered it. This used to be a quality dealership, but they have gone downhill. Will not return. More