Kia of Wilmington - Service Center

The service department went the extra mile to diagnose and fix a tricky electrical problem with my EV6. They provided text updates throughout the service experience, and solved the problem after two other and fix a tricky electrical problem with my EV6. They provided text updates throughout the service experience, and solved the problem after two other dealers gave up. They understand EV's snd have the training to prove it! More

The service was excellent. They displayed a very professional attitude. They displayed a concern for my overall comfort during. Even to the point of not just offering tea but m They displayed a very professional attitude. They displayed a concern for my overall comfort during. Even to the point of not just offering tea but making it. They kept me informed every step of the way. More

Al was so incredibly helpful, taking over 45 minutes out of his day to try and figure out a problem we were having replacing some bulbs in our car. He determined the cause of the problem and provided us wit of his day to try and figure out a problem we were having replacing some bulbs in our car. He determined the cause of the problem and provided us with an easy and detailed solution, including instructions on how to replace the broken part. Thank you so much, Al!!! More

Service was exceptional and the price of the services was less expensive than Valvoline! Kia of Wilmington will be go to place for my Sorento less expensive than Valvoline! Kia of Wilmington will be go to place for my Sorento More

We own 2 Kia vehicles… The service at Kia of Wilmington has always been great…! I even bring our one car in from Pittsburgh PA to have it serviced because we only trust them here in Wilmington!! has always been great…! I even bring our one car in from Pittsburgh PA to have it serviced because we only trust them here in Wilmington!! More

I been very loyal coming for their service But, after what I had went thru. front desk service Al got No problem with. These dealership mechanic do half xxx work. They will install whatever part or New e what I had went thru. front desk service Al got No problem with. These dealership mechanic do half xxx work. They will install whatever part or New engine. They will leave, a loose plug or un attachment inlet hose of Kia soul 2020. Lack of trust with in these services. Must review all your mechanics. Since now, the invoice paper that you received doesn't say which mechanic worked on your vehicle. In general, the mechanic their are lazy to put xxxx right together. How it should be done properly cared for. Especially, We as customer pay for warranty and service. Should be treated equally as we are paying for the services! Get better mechanics! Stop taken customer money if you can't full fill the satisfaction of service to the vehicle properly. More

The service department is ABOVE and BEYOND! While driving from NY to Rehoboth Beach with my 3 kids, my car broke down at 1 am. After spending a sleepless night in a hotel worrying about how this vac driving from NY to Rehoboth Beach with my 3 kids, my car broke down at 1 am. After spending a sleepless night in a hotel worrying about how this vacation was going to go, I called 2 nearby dealerships and explained my emergency. Both dealerships told me they were "too busy". I called Kia of Wilmington and spoke with Al. He understood that I broke down in an unfamiliar place with kids who were expecting a vacation. He made sure I was able to get the vehicle to the shop and took a look at it right away. My kids and I walked to get breakfast and before we were finished eating, they had diagnosed my car problem. Al and the staff answered all my questions. They gave me a deal on the repairs AND a loaner car to get to the beach to enjoy my vacation while the repairs were being done. Even gave us tips on where to go and things to do!! Al called me to let me know the car was ready and waiting when I returned. I can't even begin to thank Al and his team for helping save my vacation. I got home safely with no problems. Thank you thank you thank you !!! More

I just wanted to thank Mike, Kim and the whole team at Kia of Wilmington. You guys are amazing! Thank u for everything you guys do at Kia! I always bring my Soul for maintenance there and am always happy Kia of Wilmington. You guys are amazing! Thank u for everything you guys do at Kia! I always bring my Soul for maintenance there and am always happy w/ the results! You guys rock! More

Great Service! Mike Matteo is an attentive, nice and very professional service employee at Kia of Wilmington. I took my wife's car in, and decided to get a lot of m Mike Matteo is an attentive, nice and very professional service employee at Kia of Wilmington. I took my wife's car in, and decided to get a lot of maintenance work done to ensure smooth sailing moving forward. It cost us but we have peace of mind knowing the car is in tip-top shape. The thing that impressed me was Mike cleaning the console and ashtray of my loaner car although I told him the car was okay. You don't always get good service in America any more but Mike is a real asset to the dealership. More

First time in 40 years of ever using a Dealer for repairs I was always raised to never go to a Dealer for car repairs. They charge twice as much as car repair shops. Well I have to say Kia of Wilmington pro I was always raised to never go to a Dealer for car repairs. They charge twice as much as car repair shops. Well I have to say Kia of Wilmington proved me wrong. Mainly because of the customer service I received from Mike Matteo the Assistant Service Manager. In our first conversation he laid out sound reasons for me bringing my 2011 Kia Soul for service. He sounded very knowledgeable and like he really cared for my business not just my money. He went above and beyond during the whole experience. And having a long background in customer service profession I know good CS when I see it. I would have given 5 stars but as Mike knows they have not been able to find out why my car is still stalling out. But I have confidence that they will. I would highly recommend Kia of Wilmington to family and friends. Ed Turner More