Kiefer Mazda

If I could give this dealer a big fat thumbs down I would. Back in July I traded in my vehicle for a used truck. It did not come with a warranty, but they assured me that their team had looked over eve would. Back in July I traded in my vehicle for a used truck. It did not come with a warranty, but they assured me that their team had looked over everything with the vehicle and that is was fine and there were no problems with it. I also asked if the tags were rolled into the payment and covered for the year, they said this was covered and that I would receive my tags in the mail. Well I have certainly received them in the mail alright, I got a letter from the DMV saying that I owe $86 in December for new tags even though the dealer charged me $77 for them in July!! Since I bought the truck, within exactly 4 months, I have had to put in a new battery, new windshield wipers, a new fuse for the lighter, the rear passenger windows motor is broken and needs replacing, the drivers side air bag was RECALLED! And my servicing dealer in Portland took care of that for me thank goodness!! I also had to do a 60k work up on it because even though it was so close to it, they didn't do it!! The passenger side mirrors casing is cracked and needs replacing, came like that off the lot, I asked them if they could fix it for me, I mean I am paying you $20,000 for a car, but no, they refused. Are you kidding me! I also need new tires within 20k mile. Why? Tires come with 100k miles on them, do you want to tell me why there were only 30k worth of miles to drive on those tires?!? They obviously did not look at the truck, lied to my face, and stuck me with something that I had no idea what was wrong with. I have put so much money into fixing this truck because of their inability to fix a vehicle before they put it on the lot to sell to someone. I asked all the right questions, a bunch of times, and they gave all the right answers, they just all happened to be lies. And they sold it at full blue book value, with all the problems, are you kidding me, if they had actually fixed everything and put new tires on and such, THEN your allowed to sell it at full blue book value. Kiefer Mazda is a bunch of no good, lying, xxxxxxxx swindlers!!! If I were you and buying a new car or used car, I would seriously go to ANYONE, besides Kiefer Mazda, you think your safe cause it's not a mom and pop dealer, but your not, it's still a lemon lot. I should have known from the commercials. And since I've started gripping about them to anyone I meet asking, I have found out that a lot of people have had problems with them. My suggestion...do your research before you ever set foot on their lot. They don't have the best history. I wish I knew that sooner :( More

HORRIBLE SERVICE!! I have never been treated so poorly at a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me wait a few hours to finally tell me he had no idea what he was doing & that he was just the "oil-change guy"..?? I rescheduled & have been back 3 times now.. Each time Tyler couldn't really tell me anything useful, besides my spark plug wires were bad. I bought new wires (thinking mine were bad since that is what they had told me) & went to put them on & found a surprisingly large chunk of rubber lodged between my wires & plugs... So I put my old ones back in & took it for a drive & guess what.. My wires were not bad!! Good thing i did not pay them to fix them right! All 3 times I had been in, they were very wisywashy. I told them upon dropping my car off I had a vacuum leak. When returning to pick up my car I was quoted around $400 to fix a vacuum leak. Pretty broad right..? Yeah, and they could not tell me what exactly I would be paying them to fix! I payed for a DIAGNOSIS.. and thats what i should have gotten. I did not promise to have the problem fixed by them after it was diagnosed.. not just yet anyways. And thank god. When I asked for further information, Tyler just kept telling me the same thing over & over, that they would "take care of me" I asked to speak with the tech who worked on my car & they refused saying, "he won't remember your car anyways, he services sooo many each day" I told them I would like a part number & an explanation of the problem & what exactly they would be doing.. Again, I was told he wasn't sure & that if I just go ahead & pay them to "do it" they will take care of me.. I have called about once every other week & tried to either get another diagnosis OR my money back, each time speaking with Tyler and/or Jason & each time I am told they will personally see to it that my issue is solved & call back within the day! .......... This has been going on for almost 3 months now!!! and no calls back??? I took my car to a dealership expecting great service & friendly people, Thanks Kiefer Mazda More