King City Chrysler Center - Service Center

Very friendly people. Went in for an oil change and tires rotated. The service department was very quick, I was in and out in less than 30 minutes. tires rotated. The service department was very quick, I was in and out in less than 30 minutes. More

Always pleasant to deal with. He makes sure that everything goes fast so I get in & out with my oil change & tires rotated. He is the only person I like to deal with. everything goes fast so I get in & out with my oil change & tires rotated. He is the only person I like to deal with. More

Appointment set, came in and in 30 minutes I was leaving Just repainted showroom and customer lounge and it really looks nice. Staff is very friendly and service is by appointments now which ends the long wa Just repainted showroom and customer lounge and it really looks nice. Staff is very friendly and service is by appointments now which ends the long wait time as before. More

oil change All good good good good good good goo d good good good do not tell me what to do. do not tell me what to do All good good good good good good goo d good good good do not tell me what to do. do not tell me what to do More

Oil change Very nice and friendly! Not much of a wait. Very professional! The cashier was very friendly and helpful. Will for sure be going back for up keep on s Very nice and friendly! Not much of a wait. Very professional! The cashier was very friendly and helpful. Will for sure be going back for up keep on scheduled services. More

They did a fine job on the oil change The oil change went well as far as I know. They did forget to put an updated mileage sticker in the windshield. Not a big deal, but was puzzled at f The oil change went well as far as I know. They did forget to put an updated mileage sticker in the windshield. Not a big deal, but was puzzled at first. More

oil changed Every time we come in for our oil change on our 2018 Jeep,we have to wait around 3 hours or more or we get told to come back the next day. Early whe Every time we come in for our oil change on our 2018 Jeep,we have to wait around 3 hours or more or we get told to come back the next day. Early when we bought our Jeep we had the oil changed and they didn’t tighten down the oil filter,when my wife drove off,we lost oil pressure and the oil was everywhere under the Jeep. When I got home it drop over my garage floor. Very disappointed with service More

A mixed review The after hours drop off box is located between bushes, on the side of the building, with no pavers leading to it and no signs indicating it's locatio The after hours drop off box is located between bushes, on the side of the building, with no pavers leading to it and no signs indicating it's location. You literally have to step into mulch and between bushes to drop your key off, after hours. For those of us who work later than the dealership's service hours, the drop off box is a necessity. There were only a few envelopes and every one of them were wet. There was no pen. From a consumer's perspective, it feels like your Dealership is saying "go away. If you can't make it here within the window of our regular business hours then we don't need your business." This may not be the impression that your dealership wishes to convey; however, it was how I felt. After my vehicle was serviced, nobody called (I left 2 phone numbers) to let me know that the service was complete and my vehicle was ready for pickup. We own a Jeep, a Nissan and a Toyota and I have to say that employees at both the other dealerships are friendlier and the small details are not overlooked. My comments should not be construed as a complaint; I'm simply responding as honestly as I can to your solicitation for my feedback. I love my Jeep and would equally love to see your dealership take steps to match the service that we receive at the other aforementioned dealerships. Actual service on my vehicle was as expected, so I am happy with the service that was performed. Based on my experience, however, the overall experience lags behind other area dealerships. As a side note, this survey is forcing me to select employ names, when I do not know the name of the employees who worked on my car or whom I had interacted with. You may want to adjust your software for such a situation. Please ignore any name that I have selected, as it is your software forcing me to choose a name in order to submit your survey. More

Recall work and New Battery I had an appointment on a Wednesday for recall work. On Tuesday morning my battery was dead. They worked me in a day early of my other appointment a I had an appointment on a Wednesday for recall work. On Tuesday morning my battery was dead. They worked me in a day early of my other appointment and got all work done that day. Quick and easy to work with. More

Warranty issue Talked to my salesperson who went with me to the service department. Issue was immediately taken care of. Pleased with the effort and response by all Talked to my salesperson who went with me to the service department. Issue was immediately taken care of. Pleased with the effort and response by all the staff. More