King Kia Of Laurel

I was super impressed with my sales experience with Jamal Allen! I had done a lot of research online before visiting the dealership, and was very pleasantly surprised that the very first price he quoted m Allen! I had done a lot of research online before visiting the dealership, and was very pleasantly surprised that the very first price he quoted me beat my online research. In addition, he offered more for my trade-in than the CarMax down the street. Jamal is extremely professional and low key. He knows the product, listened carefully to my concerns, and came through without any drama. I had come to Laurel Kia only planning to look, but because of the way Jamal treated me, I was comfortable making a purchase decision that day. Lisa Davila-Steele, the business manager, was also extremely pleasant to deal with. It turns out that Laurel Kia is not part of one of the automotive chains that dominate the DC area. They are just a small mom and pop type of business that is getting increasingly harder to find. I would definitely recommend doing business with them. More

GREAT CUSTOMER SERVICE, FRIENDLY ATMOSPHERE, QUICK AND KNOWLEDGEABLE ASSISTANCE FROM BOTH NATE AND STEVE. THEY BOTH TRIED VERY HARD TO HELP GET ME INTO A VEHICLE WITHIN MY PRICE RANGE AND EVEN THOUGH I H KNOWLEDGEABLE ASSISTANCE FROM BOTH NATE AND STEVE. THEY BOTH TRIED VERY HARD TO HELP GET ME INTO A VEHICLE WITHIN MY PRICE RANGE AND EVEN THOUGH I HAVEN'T PURCHASED ONE YET, I WILL BE BACK TO WORK WITH THEM IN THE NEAR FUTURE. MY BROTHER PURCHASED A KIA SPORTAGE AFTER MUCH RESEARCH ON SAFETY AND RELIABILTIY AND SUGGESTED I LOOK INTO ONE AS WELL. I LIKE THE LOOK, FEEL, SAFETY FEATURES, AND WARRANTY OF THE KIA AND WAS IMPRESSED WITH THE EFFORTS BOTH NATE AND STEVE MADE TO TRY TO ACCOMMODATE ME. More

I moved to MD six years ago and being unfamiliar at the time with good, reliable places to have my vehicle routinely serviced I took it to Jiffy Lube for an oil change and "discovered" I had a radiator lea time with good, reliable places to have my vehicle routinely serviced I took it to Jiffy Lube for an oil change and "discovered" I had a radiator leak. I had been going to the same Jiffy Lube in VA for years and had had similar maintenance work done there I was completely satisfied with so like an idiot I assumed I was going to be fine using Jiffy Lube in my new neighborhood in MD. Wrong. After having the work done, I later found out when going to Laurel KIA for the first time that the radiator work had been really done poorly. (I had needed a new muffler and after shopping around found my best deal at Laurel KIA) Without my asking about it, the KIA certified mechanic came out and showed me exactly where Jiffy Lube had botched the job - there were mount screws missing and loose, etc. He had fixed the screw problem but said the model of radiator was the wrong fit for my vehicle. I eventually ended up spending several days at several different Jiffy Lube locations as far away as Annapolis finally getting that problem resolved. At that point I started taking my KIA back to Laurel KIA whenever I needed any maintenance work done. Every time I have needed any work dont the Service Department has always been friendly, helpful, and accomodating. What I like most is that the same counter folks and certified mechanics I met six years ago are still there. Tells you something about their work as well as it mist be a good place to work if people stay. I had my 2002 KIA Sportage serviced until it was time to trade it in for a new one and the Laurel KIA Sales Department was very accomodating - giving me discounts for being a KIA owner and for bringing my 2002 KIA to Laurel KIA for service. Couldnt be happier with the work and customer service Laurel KIA has provided over the past six years. I have recommended them to friends which is something I only do if I'm really impressed with the quality of work and service of anyone who I'm paying to have work done. More

I have been going to this dealership for years I have always been a satified customer. Pete from the parts department was over the top helpful. Matt, who works at the front desk in the service departmen always been a satified customer. Pete from the parts department was over the top helpful. Matt, who works at the front desk in the service department was very help going above and beyound. The service department at Laurel Kia is the reason I am now a 3 kia car family. More

Jamal was very pleasant and knowlegeable. He gave the best deal possible. Went above and beyond on demontration of the vehicles features. Quick response on calls and questions. Overall our visit was a g best deal possible. Went above and beyond on demontration of the vehicles features. Quick response on calls and questions. Overall our visit was a great experience, and we will tell others about our visit at Laurel Kia. More

Bought a BRAND NEW sorento fully loaded. It died on me 3 times in the year that I owned it. Kia had to tow it back to the shop. It was in the shop for over 6 months!!! Service department was horrible. They times in the year that I owned it. Kia had to tow it back to the shop. It was in the shop for over 6 months!!! Service department was horrible. They didn't want to even pay for a rental. I was paying the car payments and car insurance on a veHicle I couldn't even drive. They ended up buying it back from me and I lost over $9000.00 in a year. Sooo depressing! But you live and you learn. I will never buy a Kia again and never from Laurel Kia! BUYER BEWARE!!!! More

the sales department was good. service department was the worst i've ever experienced. it took almost 3 weeks to get my car back & problem was still not fixed and more stuff was wrong with it when i got worst i've ever experienced. it took almost 3 weeks to get my car back & problem was still not fixed and more stuff was wrong with it when i got it back. it has been a terrible experience, by far the worst. very disappointed with the service at kia. would never recommand kia service to anyone. THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HATE THE SERVICE! More

Bought vehicle at this dealership, but didn't know how disorganized the Service Department was. Not happy at all. Had to take my vehicle to another dealership to complete the repairs, as my vehicle had pr disorganized the Service Department was. Not happy at all. Had to take my vehicle to another dealership to complete the repairs, as my vehicle had previously been with Laurel Kia for over 2 weeks, and they had done nothing to it. My main complaint is the lack of communication between the service department and the customers. I believe customer service should come first, and not trying to cut costs and undermine the customer. Bad, bad customer service. Sales Department Moe and Alex did a lot to help me get through the process. For that I thank them both. I would recommend purchasing the vehicle here, but don't let the service department work on your vehicle, unless you don't intend to drive it at all. More

They made the experience painless and did not play the silly games that most dealers play. Most dealers make the consumer, their potential customer, feel like they are seated in a theater watching a bad p silly games that most dealers play. Most dealers make the consumer, their potential customer, feel like they are seated in a theater watching a bad play. Laurel Kia just kept things simple and factual allowing me, the customer, to make the decision best for me. More

We recently purchased a new kia sorento from jamal.we had been looking for 2 weeks,when we were directed to laurel kia via,bank of americas best pricing program.We weren`t expecting a grat reception with our been looking for 2 weeks,when we were directed to laurel kia via,bank of americas best pricing program.We weren`t expecting a grat reception with our low pricing certificate, but jamal was friendly and very proffessional.What a great feeling,after our experience with previous dealers when tring to negotiate our best price.jamal was very kind and really took the time to show us the car s features.He made us feel like our business was still a value to his dealership! More