King Windward Nissan

Long service Service took much longer than expected. I was running late so I tried to call and let them know but nobody picked up the phone for over 10 minutes. I Service took much longer than expected. I was running late so I tried to call and let them know but nobody picked up the phone for over 10 minutes. I left a message and upon arrival, there were about 5 cars waiting in the express lane. I waited in the car for about 10 minutes before a service rep approached my car and said to leave the keys and check in inside. I waited another 10 minutes in line. Said it would take 45 minutes to an hour. It took over an hour More

Call Center My review is with the person I called to have my oil change. It took me three times to reach someone and when someone finally answered the phone, I w My review is with the person I called to have my oil change. It took me three times to reach someone and when someone finally answered the phone, I was told the person at service was out to lunch. She asked for my name and the person in service would call me back in 30 minutes. One hour and a half and no one had called. When I called the fourth time, I asked why she did not call me back. All she could do to apologize. She expressed that she probably was on the phone with other customers. So I asked if they had priority over me who called earlier. Again, she apologized. Other than that, the service for oil change was terrific and I will them a 5 star. Fast and right on. More

excellent service I appreciate that they EXPLAIN everything! What is being done, What else should be done, and WHY! They are very helpful from start to finish. And last I appreciate that they EXPLAIN everything! What is being done, What else should be done, and WHY! They are very helpful from start to finish. And lastly, this was first time I used the shuttle to take home and pu when car is done, VERY Good! More

Great Price! I needed a new truck and saw their website with reasonably priced vehicles. I found the one I wanted and called. Steven Gibu called me back with a I needed a new truck and saw their website with reasonably priced vehicles. I found the one I wanted and called. Steven Gibu called me back with a great price and I was sold. Best part was it was done over the phone as I live on another island. More

Service I really loved the hospitality that they have given me in the past and for future. I will definitely recommend nissan in every way. From friendliness I really loved the hospitality that they have given me in the past and for future. I will definitely recommend nissan in every way. From friendliness, hospitality, service, the courage that they take from indecisive people are really great. I wish more people are like them More

King Windward Service Dept. is the BOMB! How can you not love free car washes, oil changes, and safety inspections? The perks of buying a car off this lot are amazing! Mahalo! How can you not love free car washes, oil changes, and safety inspections? The perks of buying a car off this lot are amazing! Mahalo! More

Great experience and very easy to work with. Doug was very friendly and not pushy at all. I'd recommend Doug and this dealership to all my friends and fami experience and very easy to work with. Doug was very friendly and not pushy at all. I'd recommend Doug and this dealership to all my friends and family. More

Refused to do Leaf battery inspection Service writer refused to do the annual battery inspection on my Leaf since it had only 6000 miles). Now I am worried about my warranty being voided. Service writer refused to do the annual battery inspection on my Leaf since it had only 6000 miles). Now I am worried about my warranty being voided. Had to wait over two hours for a tire rotation despite having an appointment. More

Never again doing business with king windward nissan Matt moriki has the worst customer service hes slow and rude he was demanding when it came to paper work that I had to bring in also threatened me th Matt moriki has the worst customer service hes slow and rude he was demanding when it came to paper work that I had to bring in also threatened me that if I dont bring my paper work in he will do other wise and I have no clue what he ment but I got furious sunshine ching was very helpful More

Service Doug has always been my preferred Service Agent. He is very knowledgeable in the field and able to recommend services to improve the performance of my Doug has always been my preferred Service Agent. He is very knowledgeable in the field and able to recommend services to improve the performance of my vehicle. More