Kings Ford Inc

the sales rep had minimal knowledge and did not listen POOR lack of knowledge - I asked about the navigation system and he didn't know how it worked. He had to get another sales rep to explain it to m POOR lack of knowledge - I asked about the navigation system and he didn't know how it worked. He had to get another sales rep to explain it to me. Sales rep did not listen - After agreeing to the deal I told him since my wife was on the paperwork I would have to go get her. The sales rep then told me to empty my car that I was trading and he would take off the plates. I then emptied the car and stacked everything outside the door. Sales rep then asked when my wife would get there. I told him before I had to go pick her up and she was not coming until I got her. He said well we will have to finish this the next morning. He suggested I leave allo my stuff I had taken out of my car at the dealership until the next day. I told him that was unnecessary and put everything back in my car. As I drove home I seriously considered canceling the whole de3al because obviously the sales rep didn't know what he was doing I decided I liked the vehicle and would continue with the sale. My wife and I came in the following day and the vehicle was ready. He told me that Nick, your technology guy would explain the electronics. Nick did a good job and told me after his briefing and set up that my sales rep would continue the orientation/explanation of the vehicle. We asked the sales rep what else we needed to know and he said it was all in the manual. The only reason I know there is a separate tire warranty is because we were sitting next to another sales rep who was explain to his client everything that was in the manual folder. If this had been the first stop on my evaluation of the Ford Escape I would have walked out because I learned nothing from the sales rep. .. More

Minivan purchase 2nd vehicle purchased at kings automall in the past few years, and 1st at kings ford. Tellis was very helpful, friendly, and got us a good deal on our 2nd vehicle purchased at kings automall in the past few years, and 1st at kings ford. Tellis was very helpful, friendly, and got us a good deal on our purchase and trade in. He listened to what we did and didn't want, and helped us move forward with the right vehicle the first time, instead of pressuring us into something more we didn't want. Made the experience much nicer than expected. More

Excellent customer service I have always hated to shop for cars......would rather go through another root canal. So I am unexpectedly pleased w/ the service provided by Dave, A I have always hated to shop for cars......would rather go through another root canal. So I am unexpectedly pleased w/ the service provided by Dave, Andy, and the other staff at Kings Ford responsible for the purchase process on my new Focus. Fast, painless, and entirely thorough. More

Thanks from a growing family We appreciate Toby and his diligence to find exactly what we needed for our growing family. Your patience with us enabled us to find just what was bes We appreciate Toby and his diligence to find exactly what we needed for our growing family. Your patience with us enabled us to find just what was best and in our price range. More

Easy, and eager to please My sales rep listened to my wish list when we arrived. He filled most of what I was looking for. He was courteous and made my new exciting purchase My sales rep listened to my wish list when we arrived. He filled most of what I was looking for. He was courteous and made my new exciting purchase a very pleasant experience. Thank you Geno! I love my new ride! More

Great dealership! I had been looking for an older model Mustang and when I found one at dealership, but had an issue with negative equity in my current car loan, everyo I had been looking for an older model Mustang and when I found one at dealership, but had an issue with negative equity in my current car loan, everyone from the sales manager I was back and forth on email with for a couple of days, to the salesman John Heath, Bill Vioux and the finance guy Ken, worked with until they made it happen. I left there a very happy Mustang owner - for my birthday! Great group of guys to work with! More

Drove a long way My name is Dave Bolton, and my wife's name is Karla. We drove from Grand Rapids, MI to Cincinnati to buy a truck from you. Dan Cutter sent us an ema My name is Dave Bolton, and my wife's name is Karla. We drove from Grand Rapids, MI to Cincinnati to buy a truck from you. Dan Cutter sent us an email giving us the best and fastest route to get there which was different than mapquest so that was much appreciated. First contact with Kody was very helpful. I work second shift in a printing plant that is strict with cell phone usage and he made sure to text and that was much appreciated. They did have all the paper work ready to go and went extremely quick and worked with our Credit Union. Dan Cutter was very nice, introduced himself to our boys. Kidded with them asking if they were Michigan or Michigan State Fans. Very nice to work with. The truck looked great and was in the price range we were looking for. Only one little misrepresentation, the ad said rust free and it wasn't, but it was still better than the trucks we looked at in Michigan. The other unfortunate incident was the truck stalled after we got home, we tried to restart and it wouldn't start so we ended up having it towed to Borgman Ford in Grandville and it ended up costing us over $800 (plus towing) to fix. Disappointing after having the truck for less than a day. Not sure if that could have been diagnosed before. Hopefully everything else checks out and we can enjoy our new ride. More

Pleasant experience Was a pleasant experience never bought used before.....Sales consultant was very courteous knew what we want it not pushy. Didn't try to sell us somet Was a pleasant experience never bought used before.....Sales consultant was very courteous knew what we want it not pushy. Didn't try to sell us something we didn't want we were very pleased with the whole process of buying a used vehicle. Would recommend this dealership to friends and family. More

My Experience with Kings Ford My experience with Kings Ford was very pleasant. I hate car shopping generally, but was surprised how laid-back and unpressured that I felt when deal My experience with Kings Ford was very pleasant. I hate car shopping generally, but was surprised how laid-back and unpressured that I felt when dealing with the employees of the dealership. I must say my salesman, Toby Madden, was the best. He made the whole experience less stressful than usual when dealing with buying a car. I came in on Thursday, test drove 2 cars and left. I came back the next day, fairly certain I was going to buy the white Explorer and Toby made it easy. More

Mixed feelings I have no problems with Mike Duffy or the salespeople I talked to, or the car I purchased... I am upset over the fact that price was agreed to over I have no problems with Mike Duffy or the salespeople I talked to, or the car I purchased... I am upset over the fact that price was agreed to over the phone (after the original salesman, Paul Plunkett, talked to his manager) and since it was not either discussed with Mike Duffy or it was ignored when the "better" deal was found,(they saved me 0.4% on interest, but I am paying more for the car, don't see where that is "better" for me) was not the final price I paid for the car. Had I been just a little more alert, (after working a full day, starting at 4 a.m.... and rushing around to get there... I wasn't on top of my game) I would have caught this, so it is partly my fault. . Either way, I am still not pleased with this part of the deal, they agreed to a price and charged me more. More