Kings Ford Inc

Don't come here unless you want bad service and to get ripped off. I took my Taurus here to get the transmission checked out. They diagnosed it and wanted $900 to replace one shift solenoid, a $20 part. T ripped off. I took my Taurus here to get the transmission checked out. They diagnosed it and wanted $900 to replace one shift solenoid, a $20 part. Then I took it to Mr. Transmission who found out that wasn't even the problem. They replaced 2 shift soledoids and an EPC for a few hundred dollars less. Mr. Transmission determined that there was also a problem with the computer, but only a Ford dealer could fix it. Mr. Transmission was very honest and helpful even though they couldn't completely correct the problem. I then took the car to Lebanon Ford who quickly diagnosed the car and fixed the problems within two days at a very reasonable price. The service staff at Lebanon Ford is much more knowledgable and more experienced than Kings Ford. Lebanon Ford even offers a rewards program for discounts on service visits. If you want to save time and money, don't even bother with King's Ford. More

In today's world people want to shop for cars via the internet or phone. Not everyone has days to walk around the dealership. I gave Rob a few options I was looking for and asked him to price it for me internet or phone. Not everyone has days to walk around the dealership. I gave Rob a few options I was looking for and asked him to price it for me. I never received a call back, but he said he needed more info to find the truck I was looking for. After 15 minutes describing what I was looking for, he said he would check the inventory. Never heard from him until today, after I bought from Lebanon Ford. Who responded quickly and earned my business. More

Not a good experience. We did not buy a car from this dealer but from another dealer. They did not have the model of car in the color and with the options we wanted. We were told it would cost the deal dealer but from another dealer. They did not have the model of car in the color and with the options we wanted. We were told it would cost the dealership $500 to get it if they could find one. Sales person said he would ask the manager but he was not there so it would be on Monday and he would call us Monday; we were there on Saturday. Got a call on the following Wednesday not on Monday as promised. Said they found a car; in the meantime we had gone to another dearler, they found the car we wanted in 20 mins and had it the next day and were more than happy to do so. I explained to the other sales person that we had gone with another dealer since he had not gotten back to us, he told me that I should have called him so he wouldn't have gone to all the trouble... CUSTOMER FIRST???? More

I have two fords, and I started going to Kings Ford years ago because it is close to my home. They have evening and Saturday hours which is very convenient for me. Their mechanics work quickly so their lab ago because it is close to my home. They have evening and Saturday hours which is very convenient for me. Their mechanics work quickly so their labor price is very reasonable. I like to do a lot of my own repairs, and several times one of the service advisors helped me with suggestions of what to look for. If they need to keep my vehicle for several hours or more, they arrange a rental car for $15/day. Great dealership. More

I went to Kings to try to make a deal on a 4x4 Supercab (SC) truck. After test driving a specific truck I went inside with the salesman just to see what the numbers would be like and if it would be in the (SC) truck. After test driving a specific truck I went inside with the salesman just to see what the numbers would be like and if it would be in the price range I was looking at. Al, the salesman, sat me at his cubical and went to the salesmanager to get the numbers worked. He stayed up there hte entire time and left me by myself for extended periods of time. After he came back and showed me their numbers I explained it was too much. They tried to come down to a lower number but it was still more than I wanted to spend. I was tired of being there and Al offered to give me numbers for a 4x2 SC. He went away and brought back some numbers and I asked what truck that they had ran those numbers for. He said it was a 4x2 that was exactly like the 4x4 I test drove and was interrested in. As it turns out there was no truck like that on their lot. The best I could figure out was they ran numbers for the most expensive 4x2 SC on their lot. Before I left I explained that it was just too much and I had to go and discuss things with my spouse and perhaps go with the 4x2 or just wait until I had more equity in my trade-in. I said if I decided to go with the 4x2 I would definitely come back to see him since he put in some time with me to try to make a deal. But as I left I sensed that Al gave me a little bit of an attitude like I had just wasted his time. BTW, they had already had the truck I test drove washed, cleaned and ready to go as if they had already made the deal. After discussing things with my spouse I decided to go with a 4X2 and I sent Al emails asking for info on the truck they ran numbers on. He called me back and said again that it was just like the one I test drove except a 4x2. Well he didn't realize I had already looked over their entire lot and knew they didn't have one like that on their lot. I wanted specifics on what he was trying to put me into and he did not deliver specifics. To give him the benefit of the doubt I went back to the lot again and search the entire lot for a truck like that. Again there was none like it. So at that moment I decided to go to Lebanon Ford and see how would work with me. I had bought a vehicle from both Kings and Lebanon Ford previously. Needless to say I will not go back to Kings because of this experience. Another thing I find bad about Kings is the layout of their lot. The area where the trucks are is somwhat confining. If you go out there to look at vehicles it is in the rear corner of the lot and you dont see a lot of salesmen concentrating on that area so you have to go up to the building to get someone to come out to see which vehicle your interested in then they have to go all the way back to the building to get the keys. On a side not I've never had any issues with the service department. They have always been professional and courteous. More

I purchased my 2005 Ford Expedition from Kings Ford and I purchased my 2005 Ford Expedition from Kings Ford and will not buy a Ford anywhere else. Al Dennis really took interest in my families needs a I purchased my 2005 Ford Expedition from Kings Ford and will not buy a Ford anywhere else. Al Dennis really took interest in my families needs and got us in a vehicle that my wife will keep for a long time. I just really felt that they cared about more then just making a car deal. Al Dennis was more interested in a customer for life. The whole management staff is a class act. If you are looking for a place to buy a Ford or a pre-owned car. Give this place a shot.. You wont be sorry.. More