Kings Ford Inc

Accused of Causing Damage I have a 2013 Fusion Energi Titanium. I absolutely love the car and my wife liked it so much she decided she wanted to look at an Explorer after driv I have a 2013 Fusion Energi Titanium. I absolutely love the car and my wife liked it so much she decided she wanted to look at an Explorer after driving 2 different Toyota Sequoias for 10 years and owning a total of 7 Toyotas over the last 25 years . She is very happy with her Explorer. I'm currently averaging 90 MPGs on my Fusion. I say all of this to show I am not just an unhappy human that isn't happy about anything. I was charging my car like I had done for the past 2 years and got a notification that the car wasn't charging. I went out to check to see why it wasn't charging and found that the power cord had exploded and had blown out of the electrical outlet. I called Ford immediately and was advised to take it to a dealership. I took the car and the power cord to King's Ford in Cincinnati. They look at the cord and said to leave it with them and they would call Ford to find out how to handle this situation. I received a call back 4 days after dropping off the charging cord and was told that Ford was going to replace the cord and they would call me when it came in. I finally received a call from the dealership letting me know that the charging cord had arrived and that I could pick it up. I went to the dealership to pickup the cord the gentleman at the service desk handed me the new charger. I was told that he was surprised that Ford had replaced since I had abused the charger. I asked him what he meant by that and he grabbed the charger that blew up and said see right here, you were being to rough and misusing the charging cord that is why it blew up. What he was showing me was the damage that was done when the cord exploded. The charger looked bran new just like my current chargers looks after having it over a year now. The second time I took my car to King's Ford, it was because the car went dead and would not start or do anything. I dropped it off and they said they would check it out and let me know. They also said they would do all of the recalls on the car as well. I also told them that the A/C had a musty smell when it is turned on. They said they would fix that also. I received a call back 3 days later letting me know that my car was ready. When I picked it up they said they didn't know why the car did what it did and if it does it again to let them know. They said all the recalls had been done. I asked them about the smell in the A/C and was told that they poured some stuff into it and that would take care of it. It still smells. I did some research and found out that the was a service bulletin which is TSB-14-0099 and that should have been done, not just pouring something into the A/C. I was told that now I am out of warranty and that I would have to pay to have that done even though I had taken my car in before 36,000 miles. A little time after that I was talking to Ford Service and was told I had some recalls that were still outstanding. I told the lady I was speaking with that I had those done already and told me that it was showing it wasn't done. So now I'm wondering if they were really done or not and that's not a good feeling to have. I would not recommend King's Ford. I was very disappointed. More

Van broke down in a week I bought what I thought was a nice van. They had it rigged because the radiator and hose was cracked and it broke down exactly one week after I bought I bought what I thought was a nice van. They had it rigged because the radiator and hose was cracked and it broke down exactly one week after I bought it. More

Poor customer service This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with t This was my first purchase from Kings Ford (2016 F150 Platinum) and I thought the buying process was extremely quick and painless. My problems with the dealer started with the delivery of my $60,000+ truck and the lack of concern shown by the dealer when it came to ensuring the truck was 100% ready to go. I understand that it was late on a Monday night when I finally took delivery so when I drove home without the door lock code (missing from the paperwork), a partially prepped vehicle (stickers, tags,and plastic wrap not removed), and tires that weren't properly inflated I already knew I would be returning to the dealership the following weekend. A call to my salesman during the week led to a "we owe" being generated so I could pull into service and get things remedied. Sadly, the service tech didn't seem to care about the "we owe" or our initial discussion when I arrived because after getting the door lock code, they handed me my keys without even attempting to take care of the other issues. Speaking with a manager led to a bit more work being done but not to the level it should have been. I did get a free car wash coupon though... and I got to run through an automatic car wash as compensation for my two-hour round trip. That $14 coupon and the soap residue stains from the car wash really made up for everything... or not. I guess I should be happy though, all I have to do is make another long trip to the dealer for them to detail my truck (like it should have been on the first night). The free tank of gas also being offered will mean I'm up roughly $9 dollars overall. Unless you count the 10 hours of my life that have been wasted trying to get a car dealership to do properly do one of their core functions. This is not how you earn repeat business or good word of mouth advertising. More

Excellent Experience! We have purchased 4 new cars from KIngs Ford. They were so nice and helped us so much! Anthony helped to get us the cars we wanted at the right pric We have purchased 4 new cars from KIngs Ford. They were so nice and helped us so much! Anthony helped to get us the cars we wanted at the right price. Andy helped with the financing and getting us through the financing with a great interest rate More

My first car buying experience was wonderful, and Bob Creed and Bob Creed III played a big part of that! I knew that I would love the car even before I actually s buying experience was wonderful, and Bob Creed and Bob Creed III played a big part of that! I knew that I would love the car even before I actually saw it, but the two of them made it even better. My family has purchased many cars from them for many years, and I finally had my opportunity to purchase mine. More

Great experience. Great dealership. Was a fast an easy experience to get the truck I wanted for a good price. Also very helpful in regards to my trade in Great dealership. Was a fast an easy experience to get the truck I wanted for a good price. Also very helpful in regards to my trade in More

Smooth Never been in and out of a dealership in as little time with exactly what I wanted. Dave made everything easy. I have been highly recommending King's Never been in and out of a dealership in as little time with exactly what I wanted. Dave made everything easy. I have been highly recommending King's Ford and Dave Schaub to all my friends. More

Honest I was involved in a accident and was in need of a truck fast.... I looked on line at tons of trucks in my area. The farthest away ending up being the I was involved in a accident and was in need of a truck fast.... I looked on line at tons of trucks in my area. The farthest away ending up being the one! I talked to them on the phone and told them what I was after and it was done! In and out in nothing flat! I hate shopping with a pashion! It was easy... Paperwork was fast.... All was good.... I have received calls from Dan there to make sure everything was fine. They have changed the way other dealerships do business... Please give them a chance!!! More

Overwhelming There is a lot to think about and absorb. I never felt any pressure. They gave me the time I needed to process it. I wanted to be at peace when I lef There is a lot to think about and absorb. I never felt any pressure. They gave me the time I needed to process it. I wanted to be at peace when I left the lot. I was. Jon Charles was always very helpful, professional, honest and patient. Jesse was also very helpful, professional and patient with teaching me about all the technology in the car. Travis was helpful and seems like a nice person but things got a bit tense in regards to the numbers on the sales contract. Both the loan person at the bank and me found errors which didn't make sense. Travis had some trouble when I tried to explain that to him. Things did work out and I was comfortable with the end result. More

Shopping for a truck 5 Stars for Ryan Davis. Great person to deal with when shopping for a vehicle. No hassle or pressure. Very knowledgeable on the vehicles they were sho 5 Stars for Ryan Davis. Great person to deal with when shopping for a vehicle. No hassle or pressure. Very knowledgeable on the vehicles they were showing. Overall a great experience for buying a vehicle. More