Kings INFINITI

Great customer service and satisfaction Maria Trantino went above and beyond to help us find the perfect car for our family and within our budget. We received personal care. She answered al Maria Trantino went above and beyond to help us find the perfect car for our family and within our budget. We received personal care. She answered all our questions and when we left we felt satisfied. I would recommend anyone to this dealership to get great customer service. More

Excellent job, excellent experienced professionals Price on credit card is terrible People are helpful and give suggestions So this part was satisfactory I job, excellent experienced professionals Price on credit card is terrible People are helpful and give suggestions So this part was satisfactory It is pleasure to work with John Russo More

Mediocre Customer Service Experience My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with ch My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with choosing a vehicle. We were in the beginning stage of finding a new car and wanted to know all the information we could about the Infiniti SUVs. The salesperson that came to help us was helpful, but I think he could have been more helpful. He showed us the two SUVs we inquired about, but When we asked about pricing he kept giving us approximate pricing. I said can we sit down and figure out what the cost of a lease would be with a trade in and some better prices like the salesperson at the Lexus dealership had done for us, he still insisted on giving the average prices. He claimed he had no books on the vehicles so we could go home and look at the packages. We left and felt that the customer service could have been better but we did like the car. After pondering about it for a week, we returned to Infiniti hoping to get a different salesperson and a better visit this time since we knew this was the car we wanted. When the reception called for a salesperson to come to the floor, lo and behold we ended up with the same salesman. We were a little disappointed, but he was in a better mood this time. He sat us down and gave us exact pricing as we wanted him to do the first time. This encounter was better but I wonder if it was because now he knew we were serious about purchasing. That should not be the case. We should have gotten the same treatment whether we were potential customers or guaranteed customers. The dealership had no coffee machine like the others we visited and the staff was not very friendly they all stayed in their office barely looking engaging. Also they didn’t give us a day to come back and test drive since it was raining when we were there. We never met the financial manager or anyone but our salesman. We wanted a blue color for our car, but they claim they couldn’t find it unless we wanted to pay for more packages. That was unclear to us and the more questions we asked the more confused we got and just settled for our second choice which was a silver. Just think the experience could have been better as we have been to a few other dealerships and the customer service was much better. More

Great service I’m very happy with the service i received and all work was done on time as promised I would definitely recommend others to this dealer thanks I’m very happy with the service i received and all work was done on time as promised I would definitely recommend others to this dealer thanks More

Maria made everything go very smoothly. Maria is wonderful. We were going in to renew our lease and get another car and she made the experience perfect. It was fast and easy. Thank you fo Maria is wonderful. We were going in to renew our lease and get another car and she made the experience perfect. It was fast and easy. Thank you for such an easy experience. More

Professionalism & Great Customer Services The staff is always professional and friendly. John exceeds all my expectations, whenever I have any issues or concerns he addresses them. He has rema The staff is always professional and friendly. John exceeds all my expectations, whenever I have any issues or concerns he addresses them. He has remained consistent throughout the years ensuring my car is in tip top shape. He has established a professional rapport with me which I rely on because I know nothing about cars. I feel confident that once John is there I don’t need to worry. More

Best of the best Maria at kings is amazing! She gave me the best deal on my q50S. Nobody could beat her prices. She is friendly, professional, and truly makes you feel Maria at kings is amazing! She gave me the best deal on my q50S. Nobody could beat her prices. She is friendly, professional, and truly makes you feel like family! I will definitely be back and recommend her to my friends and family. More

Best car purchase ever! Maria and Sam were amazing to work with really took time to give all the details I needed and very professional ! Maria is hands down the best person Maria and Sam were amazing to work with really took time to give all the details I needed and very professional ! Maria is hands down the best person I ever worked with in purchasing a vehicle ! Thank you so much for the amazing experience More

Excellent salesperson The atmosphere of this dealership is both pleasant and professional. It is clear that everyone works as a team to make the customer happy. I dealt wit The atmosphere of this dealership is both pleasant and professional. It is clear that everyone works as a team to make the customer happy. I dealt with Maria who I would highly,highly recommend to anyone out there who is looking for an honest, dedicated salesperson. I just leased my second Infiniti from her and couldn't be happier with both the vehicle and the service I received! More

Seamless process for my new lease Mike and the team are super professional and provide consistent service over the many years and leases I have chosen Kings for that reason. They are o Mike and the team are super professional and provide consistent service over the many years and leases I have chosen Kings for that reason. They are open honest and always put the customer first. More