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Kings INFINITI

Brooklyn, NY

4.8
4,170 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer. Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams. Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
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20 Neptune Ave

Brooklyn, NY

11235

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Showing 4,170 reviews

December 14, 2023

They charged me $38 dollars more than my service center. They said I needed to change my brake fluid and fuel inject for a total charge of $550. That was not true, brake fluid every ten years fuel injector More

by CONSTMGMTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Raiten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Kings INFINITI responded

Good Evening, i wanted to take a moment to clear up any concerns you have over the service work that was performed . As per the factory owners manual for your vehicle a brake fluid exchange is recommended every 30,000 miles or three years. This is listed in your owners manual under the scheduled maintenance . Please feel free to contact me if you have any questions about service recommendations. Our intentions are to follow the Infiniti Factory schedule and are open to review any of these items. IN regards to the Fuel Injector service we don't just add a can of cleaner in your fuel. The process to perform a fuel injection service entails connecting to the fuel rail and adding the cleaner so it can run thru your engine as its running and then reset the settings in the computer after completed. This is to improve fuel efficiency and operation . We hope you have a better understanding of the repair process and recommend requesting more information on why services are recommended . We gave you an option to either decline or approve these recommended maintenances , Please note they are recommendations and this was your decision to proceed with those services . We wish you didn't feel like we are Thieves, thieves take without asking , we recommended and you approved. if you have any questions please feel free to contact me at 718-646-3335 or email me at ssoto@kingsinfiniti.com. Thank you, Stephan Soto Service Director ` Kings Auto group DBA Kings Infiniti DBA Kings Nissan

December 12, 2023

This is our third lease with Kings Infiniti. Maria has and always will be our go to for cars! She makes everything so easy and treats us like family! Love my new qx60! Can’t wait for my next ca More

by Kim
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hi Kim, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

December 06, 2023

Service was professional and delivered when promised on time. The service department washed my car as an added bonus. More

by REUBSEL
Recommend Dealer
Yes
Employees Worked With
Mr. Gaetano
December 05, 2023

Maria is hands down the best sales rep I have ever worked with. Walked into Kings Infiniti this morning and left with my new qx60 this afternoon!!! Loved the entire experience. Top notch! I'll be back in 3 y More

by georgek215
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

Our very first Infiniti and we had the absolute pleasure of working with Maria Trantino. She is such a great salesperson. Listened to our needs and wants and got us into the perfect vehicle for our budget!! More

by mia669801
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

We recently moved to New Jersey and refused to work with any dealership other than Kings. Maria is simply the best. She made the entire process so easy for us. Our new 24 qx60 is gorgeous! We will be custom More

by CLIP1621
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

This is my second lease with Maria from Kings. We are in love with our 2024 qx60!!! She was able to save us the trip back and forth. We negotiated over the phone. Easy and totally effortless! Than More

by Fabdee1
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

The workers perform their duties well. I didn’t like the fact that there were no replacement cars and I had to spend the whole day in the waiting room, where there wasn’t even coffee. More

by PETROVICH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

The Dealership is fine ,but the guy did not bring anything to my attention while waiting until the car park to go. More

by CLIFFORD FATAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2023

My experience with the dealership had been great Unfortunately, I have no complaints at this point so the service was acceptable More

by DELANPARIS
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Raiten
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