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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,156 Reviews

2,156 Reviews of Kings INFINITI - Service Center

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March 10, 2021

Delightful experience getting your car serviced. Professional, courteous, and personable at all times. Service area is immaculate if one needs to wait; customer always made to feel important. Nelson More

by SPEECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales, Kristal Mercado
Mar 10, 2021 -

Kings INFINITI responded

Thanks for the great feedback.

March 10, 2021

The service waiting area was very clean with adequate spacing and the step by step digital notification on the progression of the service I found very helpful. Over all my experience was a good one. More

by LABRAT429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales, Kristal Mercado
Mar 12, 2021 -

Kings INFINITI responded

LABRAT429 We appreciate your feedback

March 05, 2021

Good atmosphere, the workers are friendly, and very professional. Like that they washed my car. I don't know what else to say to submit this. More

by DWINS33733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Kings INFINITI responded

Thanks for the great feedback

Mar 05, 2021 -

Kings INFINITI responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Kings Infiniti, Inc.

March 04, 2021

As always everyone there is great Maria as a salesperson is awesome and goes the distance and John is also wonderful I highly recommend them both More

by RELADY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Kings INFINITI responded

Thanks for the great feedback

Mar 05, 2021 -

Kings INFINITI responded

Relady9, thank you for your kind review; we are happy to pass along your comments to the team here at Kings Infiniti, Inc.! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2021

As usual, Kings Infiniti and their “all star team”, have provided AAA1 service at a fair price. Their people listen to one’s concerns and issues and then take whatever steps are required to solve the proble More

by Infinitifamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Zeltser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Trantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 04, 2021 -

Kings INFINITI responded

Hi Infinitifamily, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

Mar 04, 2021 -

Kings INFINITI responded

Hi Infinitifamily, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

March 02, 2021

Always a pleasure when servicing my vehicle at Kings Infiniti. Matt is always helpful, nice, & patient. The ease to make an appointment is very convenient thanks to Megan & Kristal who are both very fr More

by stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Naipaul
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales, Kristal Mercado
Mar 03, 2021 -

Kings INFINITI responded

Stacey Thanks for the great feedback

Mar 04, 2021 -

Kings INFINITI responded

Stacey, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!

March 02, 2021

Didn't find anything...come with transmission problem for 2020 qx60. They keep vehicle for 7 hours .. sad nothing wrong with it... will drive until it drives (lease) More

by UTICA349
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Kings INFINITI responded

Dear Mr Alish, This is Stephan the Service Director and the person who you spoke to at the store in reference to your visit . I wish to thank you for your feed back and look forward to re addressing the issue you have with the vehicle. As per our conversation please let me know the best date to review your vehicle and road-test with you . When your car was here we needed to drive the car, test the transmission , re drive, cool down , re check and since we could not duplicate the concern we needed to recheck. Since we were unable to find a fault or duplicate the concern we could not perform any repair at this time. I appreciate your understanding that to make sure everything was ok we needed the additional time to recheck . Please feel free to contact me once your schedule opens up so we can readdress your concern. I am glad the problem has not come back since you picked up the car , and please feel free to call me once you can stop by, my number is 718-646-3335, thanks for your understanding , Stephan Soto , Kings Infiniti

March 02, 2021

Service is alway top notch. Communication is given asap to let you know the level of service required before completing the work. Sometimes discounts are given when appropriate. Overall good clean lounge w More

by VIRGIL NORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Mar 02, 2021 -

Kings INFINITI responded

VIRGIL NORMAN, thank you for taking the time to leave a review for us at Kings Infiniti, Inc.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!

February 24, 2021

I have been going to Kings Infinity for many years now and to me, the service is far beyond great. My service advisor "John Ruso" gives great advise on what is best and how to maintain my FX35. To me, he' More

by HARDCORE1173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales, Kristal Mercado
Feb 24, 2021 -

Kings INFINITI responded

Thanks for your praise and kind comments about our team! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings Infiniti, Inc.. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

February 24, 2021

John Russo is the best I have been working with him for over 14 years. Under his supervision I have never had any engine or transmission problems with any of my cars.. He is very knowledgeable, trustworthy More

by CHUCKFAB2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Kings INFINITI responded

We are so happy to read such a great review about Kings Infiniti, Inc.! Thanks for taking the time to leave a review, have a fantastic day!

Feb 26, 2021 -

Kings INFINITI responded

Thanks Chuck for the great feedback

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